Randy Staines
Parkville,MD
Summary
Obtaining a new challenging role within our company where I can continue to utilize my knowledge and experience in a way that will help myself and others continue grow. With my strong personable skills and outgoing personality, I believe this role was made for me. I work very well with others and enjoy helping even when I don't know the answer myself, I do everything I can to help. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Reliable professional with 10+ years of experience handling mechanical needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Road Technician
Eastern Lift Truck Co
11.2021 - Current
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Tracked and recorded parts and labor costs related to each service call.
- Worked with diverse types of weather and ground conditions.
Technician Team Leader
Heritage Toyota Of Owingsmills
08.2017 - 09.2021
- Enhanced team productivity by implementing efficient work schedules and processes.
- Improved overall equipment reliability through thorough preventive maintenance procedures.
- Streamlined workflow for increased efficiency by optimizing technician assignments and workload distribution.
- Boosted customer satisfaction with timely resolution of technical issues and proactive communication.
- Conducted regular team meetings to encourage collaboration, share updates, and address concerns.
- Increased team cohesion by fostering open communication and promoting teamwork in daily operations.
- Reduced equipment downtime through meticulous troubleshooting and effective repair techniques.
- Ensured adherence to safety protocols among team members, resulting in a decrease in workplace accidents.
- Handled escalated customer complaints diplomatically, resolving issues promptly while preserving client relationships.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Technician
Jerry's Chevrolet
09.2012 - 08.2017
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected and maintained equipment to keep items in top working condition.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Tested vehicle components and systems to identify issues.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06.2010
Skills
- Estimating Work
- Parts Replacement
- Electrical Failure Repairs
- Calibration Understanding
- Vehicle Inspection
- System Repairs
- Customer Service
- Troubleshooting Skills
- Roadside Repair
- Hazardous Waste Management
- Strong Work Ethic
- Maintaining Records
Affiliations
- Coaching
- Sports
Timeline
Road Technician
Eastern Lift Truck Co
11.2021 - Current
Technician Team Leader
Heritage Toyota Of Owingsmills
08.2017 - 09.2021
Technician
Jerry's Chevrolet
09.2012 - 08.2017
High School Diploma -
Parkville High School & Center For Math/Science
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