Deep expertise in IT infrastructure operations; Service Management; ITSM; ITIL book author; ServiceNow implementation; Program Management, Project Management; Organizational Change - OCM; Six-Sigma and Lean Methods; Process Improvement; Analytics For IT Operations; Big 6 Consultant; expertise in working with many organizations around the world from technicians through mid-level and senior management executives.
Hi, I’m
Randy Steinberg
Rolling Meadows,IL
Summary
Overview
15
years of professional experience
1
Certification
Work History
Concurrency
Solution Architect
09.2014 - Current
Job overview
- Worked with clients at Executive and Senior management levels for IT service management, organizational planning and communications, technology best practices and operations analysis and reporting.
- Presented roadmap and technology solutions to customers to help them optimize their operating infrastructures, reduce costs and gain efficiencies.
- Conducted large-scale program management for ServiceNow implementations, renovations and operating improvements
- Implemented IT governance, reporting and controls for client-based hosting, operations and Cloud platforms.
ITSM Strategies Inc.
Consulting Architect/Owner
06.2011 - 09.2014
Job overview
- Managed IT operations and led a complete overhaul and transformation effort to modernize the supporting infrastructure for a large hospital. This included new technologies, hiring and training support staff, reorganization, Service Desk upgrades and installation of new operating service management platform.
- Implemented a large-scale IT service management transformation, technology platform and service improvement effort for a government agency with 1,000+ IT employees serving over 105,000 users. Project won a recognized Project-Of-The-Year award.
Deloitte
Consulting Manager - IT Service Management
06.2008 - 09.2011
Job overview
- Established an IT Service Management practice with development of service offerings, implementation practices, methods and tools as well as training consultants to drive opportunities and engagements.
- Implemented datacenter, service management solutions and strategies for client organizations including several large banks, a major lending institution, and a large hospital.
- Worked with clients identifying their IT service management needs and then meeting those needs integrating services from internal and external delivery organizations and solution providers.
- Worked at senior executive levels to develop strategies for optimizing their IT infrastructures, re-hosting infrastructures and development of executive reporting for strategic decision making.
Education
MITCambridge, MA
Graduate Certificate In Applied Data Science from Data Science
08.2021
University Overview
University Of ChicagoChicago, IL
Graduate Certificate In Process Management
12.2006
University Overview
Northern Illinois UniversityDekalb, IL
Master of Science from Computer Science
06.1981
University Overview
Roosevelt UniversityChicago, IL
Bachelor of Arts from Music Education
06.1977
University Overview
Skills
- IT Service Management Implementation
- ServiceNow Platform Administration and Implementation
- ITIL Processes And Practices
- Large Program And Project Management
- Executive IT Leadership
- Cloud Strategy and Service Planning
- IT Strategy Development
- Six-Sigma and Lean Methodologies
- IT Operations and Support
- Organizational Change (OCM)
Certification
- ServiceNow Systems Admin
- ITIL4 Managing Professional
- ITIL V4 Foundation
- ITIL Expert
- ITIL Change/Release/Configuration
- Six Sigma Green Belt
- PMP Certified
- MIT Applied Data Science
- UOC Certificate In Process Management Improvement
- ITIL V3 Expert Certification
- ITIL Service Manager Certified
- ISO20000 Certified - Consultant
- ISO27002 Certified
Books And Articles
Books And Articles
- ITIL Service Operation Book – 2011 Edition
- VeriSM – A Service Management Approach For The Digital Age
- ITIL Service Operation – Key Element Guide – 2011 Edition
- High Velocity ITSM: Agile IT Service Management For Rapid Change In A World Of DevOps, Lean IT And Cloud Computing (Trafford Publishing – ISBN: 9781490776385)
- Organizing ITSM: Transitioning the IT Organization from Silos to Services with Practical Organizational Change (Trafford Publishing – ISBN: 9781490762708)
- Implementing ITSM: Adapting Your IT Organization to the Coming Revolution in IT Service Management (Trafford Publishing - ISBN: 1412066182)
- Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure (Trafford Publishing – ISBN: 978-1-4907-1957-3)
- Measuring ITSM: Modeling the IT Service Management Metrics That Matter Most To IT Senior Executives (Trafford Publishing – ISBN: 978-1-4907-1945-0)
- Servicing ITSM: A Handbook of Service Descriptions for IT Service Managers and a Means for Building Them (Trafford Publishing – ISBN: 978-1-4907-1956-6)
- Various ITIL related articles in trade journals such as Datamation, Federal Computer Week, Government Technology, itSMF Service Forum
Timeline
Solution Architect
Concurrency
09.2014 - Current
Consulting Architect/Owner
ITSM Strategies Inc.
06.2011 - 09.2014
Consulting Manager - IT Service Management
Deloitte
06.2008 - 09.2011
MIT
Graduate Certificate In Applied Data Science from Data Science
University Of Chicago
Graduate Certificate In Process Management
Northern Illinois University
Master of Science from Computer Science
Roosevelt University
Bachelor of Arts from Music Education
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