Randy Swanson
Olathe,KS
Summary
Multi-branch manager with 15 years of experience in financial services. customer service, focusing on staff development and performance evaluation. Demonstrated success in optimizing branch operations and increasing profitability through effective team management. Skilled in fostering strong customer relationships to drive business growth.
Overview
20
20
years of professional experience
Work History
Branch Manager
JPMorgan Chase
Overland Park, Kansas
10.2024 - Current
- Fostered accountability among team members, enhancing overall branch profitability.
- Provided constructive feedback to market director while overseeing multiple branches.
- Supported branch managers with actionable insights to refine management practices.
- Developed training programs for staff to enhance customer service skills.
Branch Manager
PNC Bank
Loveland, Colorado
01.2023 - 10.2024
- Oversaw cash management processes and maintained financial compliance.
- Conducted regular performance evaluations and provided constructive feedback.
- Implemented sales strategies to promote banking products and services.
Multi Branch Manager
Bank of the West
Lyons, Colorado
11.2021 - 01.2023
- Coordinated branch marketing efforts to increase local engagement.
- Resolved customer inquiries and complaints efficiently and professionally.
- Monitored branch performance metrics and identified areas for improvement.
Branch Manager
JPMorgan Chase
Boulder, Colorado
05.2013 - 11.2021
- Planned work schedules to maintain adequate staffing levels.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Manager
Wells Fargo
Arcadia, California
01.2007 - 05.2013
- Analyzed financial results against budget, preparing variance reports for functional groups.
- Created and updated financial reports regularly to inform leadership teams.
- Developed financial management mechanisms that minimized financial risk to business.
Education
Associate of Arts -
Riverside Community College
Riverside, CAAssociate of Science -
Riverside Community College
Riverside, CASkills
- Branch operations management
- Sales strategy and execution
- Performance evaluation
- Team leadership
- Time management
Affiliations
- Eagle Boy Scout
Timeline
Branch Manager
JPMorgan Chase
10.2024 - Current
Branch Manager
PNC Bank
01.2023 - 10.2024
Multi Branch Manager
Bank of the West
11.2021 - 01.2023
Branch Manager
JPMorgan Chase
05.2013 - 11.2021
Branch Manager
Wells Fargo
01.2007 - 05.2013
Associate of Arts -
Riverside Community College
Associate of Science -
Riverside Community College