Randy Trujillo
Henderson,Nevada
Overview
16
16
years of professional experience
Work History
Service Specialist
Southwest Gas
08.2022 - Current
- Mentor Eastridge Contractors
- Review time and Emergency orders
- Point of contact for Outage Management System
- CCSD renovation to infrastructure
- Work with multiple internal departments
- Mentorship of SWG employees and contractors
- Oversee various projects during one-time period
- Collaborate with supervision
- Advanced customer service responsibilities
- Provide presentations
- Oversee High profile orders on and off the Strip
Service Technician
Southwest Gas
06.2014 - 08.2022
- Service commercial/residential customers and facilities
- First responder
- Knowledge in safety requirements pertaining to natural gas
- Use computer programs to document per company policies
- Work independently with minimum supervision
- Completed work during different work shifts
- Experience with working with Customer Service Specialists
- Oversee special projects
- Experience working with other SWG departments
- Trained and aid contractors and other SWG personnel
- Use trouble shooting skills and critically think
DNPFM Technician/Two-point Technician/Corrosion Control Technician
ELM Locating (SWG Contractor)
04.2009 - 06.2014
Education
Bachelor’s Degree - Business Operations Management and Analysis
Arizona Global Campus University
09.2022
Skills
- Tapped supervisor
- Specialist
- Over 16 years of experience in the industry
- Mentor to techs looking to advance their careers
- Team development
- Relationship building
Leadership Experience
- Oversee daily operations of Eastridge techs
- Conduct weekly safety meetings
- Completed TEP for Eastridge
- Completed interviews for vacated positions
- Tapped supervisor
- Resolve customer complaints and inquiries
- Developed tapped specialist
Timeline
Service Specialist
Southwest Gas
08.2022 - Current
Service Technician
Southwest Gas
06.2014 - 08.2022
DNPFM Technician/Two-point Technician/Corrosion Control Technician
ELM Locating (SWG Contractor)
04.2009 - 06.2014
Bachelor’s Degree - Business Operations Management and Analysis
Arizona Global Campus University