Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Randy Van

Bay St Louis,MS

Summary

Dynamic Food and Beverage Supervisor at Silver Slipper Casino with strong leadership and exceptional customer service skills. Proven ability to enhance guest experiences and resolve conflicts effectively. Proficient in inventory management and POS systems, ensuring operational efficiency while fostering a motivated team in high-pressure environments. Bilingual in Vietnamese and English.

Overview

3
3
years of professional experience

Work History

Food and Beverage Supervisor

Silver Slipper Casino
03.2025 - Current
  • Supervise and manage daily operations of the food and beverage department, ensuring efficiency and high-quality service.
  • Oversee staff schedules, training, and performance evaluations to maintain a motivated and effective team.
  • Handle guest complaints and feedback, resolving issues to ensure a positive experience.
  • Assist in inventory management, ordering supplies, and ensuring proper stock levels.
  • Collaborate with kitchen and front-of-house teams to ensure seamless operations during peak hours.

Host

Silver Slipper Casino
06.2023 - 03.2025
  • Greeted and seated guests promptly, ensuring an exceptional guest experience.
  • Managed waitlists and reservations, optimizing seating arrangements to minimize wait times.
  • Coordinated with kitchen and service teams to accommodate special requests and dietary needs.
  • Provided guests with menu information, answered questions, and addressed concerns promptly.
  • Ensured cleanliness and organization of dining area, maintaining a welcoming atmosphere.

Cashier and Food Runner

Silver Slipper Casino Café
06.2022 - 03.2025
  • Processed customer orders and payments accurately in a fast-paced environment.
  • Delivered food orders to tables efficiently, ensuring quality and timeliness.
  • Worked collaboratively with kitchen staff to ensure orders were prepared correctly and promptly.
  • Provided excellent customer service, addressing any concerns and ensuring a positive dining experience.
  • Maintained cleanliness of the dining area and assisted with restocking as needed.

Education

High School Diploma -

Hancock High School
Kiln, MS
05-2020

Associate of Arts - Business Administration

University of Mississippi
Oxford, MS

Skills

  • Strong leadership and team management abilities
  • Excellent communication and customer service skills
  • Ability to handle high-pressure situations and multitask
  • Time management and organizational skills
  • Proficient in point-of-sale (POS) systems and cash handling
  • Inventory management and ordering
  • Conflict resolution and problem-solving
  • Bilingual: Fluent in Vietnamese and English
  • Graphic Design: Proficient in design software and elements

Languages

Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Food and Beverage Supervisor

Silver Slipper Casino
03.2025 - Current

Host

Silver Slipper Casino
06.2023 - 03.2025

Cashier and Food Runner

Silver Slipper Casino Café
06.2022 - 03.2025

High School Diploma -

Hancock High School

Associate of Arts - Business Administration

University of Mississippi

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