Randy Vang
Ramsey,Minnesota
Summary
Highly experienced in IT technical operations leadership, with a background in managing complex projects, overseeing IT infrastructure, and implementing innovative solutions. Strengths include problem-solving capabilities, team management skills, and adeptness at leveraging technology to enhance operational efficiency. Previous work has resulted in significantly improved system performance, streamlined processes, and successful project completion.
Overview
9
9
years of professional experience
Work History
IT Technical Operations Lead
Procellis Technology
Minneapolis, Minnesota
05.2022 - Current
- Developed and implemented new processes to ensure efficient IT operations.
- Conducted regular system maintenance and performance monitoring activities.
- Identified and resolved complex technical problems in a timely manner.
- Provided technical support for users on a variety of hardware, software, and network issues.
- Managed the installation, configuration, troubleshooting, and maintenance of all layer 2 and 3 network devices.
- Coordinated with internal teams to develop solutions that meet business needs.
- Maintained inventory records of all hardware equipment in order to ensure proper tracking of assets.
- Developed training materials for end-users on how to use different IT applications.
- Provided guidance on best practices for managing IT resources efficiently.
- Troubleshot daily client issues, supporting multiple departments, and various offices.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Identified system data, hardware or software components to meet user needs.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Monitored data inputs to manage and maintain accuracy.
CPST Operator
Diamond Graphics
Ramsey, Minnesota
09.2018 - 08.2021
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
- Documented daily production results accurately and completely.
- Met deadlines for completion of assigned tasks efficiently and effectively.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
Packaging Technician
McKee Foods
Gentry, AR
06.2015 - 07.2018
- Perform multiple functions within the packaging area.
- Packaged and unpackaged food products in a structured work environment.
- Operate a forklift to load and/or unload while using protocol and specific procedures for tracking and food safety.
- Improved packaging efficiency by implementing new techniques and equipment in daily operations.
Education
High School Diploma -
Gentry High School
Gentry, AR01-2013
Cisco Certified Network Associate (CCNA) - Information Technology
Self Study
Skills
- Customer Support
- Network Configuration
- IT service delivery
- Capacity Planning
- Security compliance
- Technical Reporting
Languages
English
Professional
Hmong
Full Professional
Timeline
IT Technical Operations Lead
Procellis Technology
05.2022 - Current
CPST Operator
Diamond Graphics
09.2018 - 08.2021
Packaging Technician
McKee Foods
06.2015 - 07.2018
High School Diploma -
Gentry High School
Cisco Certified Network Associate (CCNA) - Information Technology
Self Study
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