Randy Viloria
San Francisco,CA
Summary
I'm a hard worker and a team player. I will help my coworker succeed and finish the job together.
Deadline-oriented Courier offering well-developed delivery, pickup and customer service skills. Safely operates vehicles in variety of traffic, road and weather conditions. Masterfully reads maps or sets GPS to determine and track routes.
Entry-level Courier with working knowledge of local routes. Calm and focused under pressure. Offers well-developed skillset and proactive demeanor.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Courier
Alto Pharmacy
11.2021 - Current
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Communicated with customers to coordinate delivery times.
- Delivered items to residential addresses within specified time frames.
Customer Service Representative
Digital 1 Legal
02.2021 - 11.2021
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
Courier
Amuse cannabis delivery
03.2021 - 05.2021
- Ensured all packages were properly labeled and sealed.
- Provided excellent customer service by answering questions about delivery status.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Collected payments from customers upon delivery of goods as required.
- Documented pickups and deliveries and submitted reports after shift.
- Checked and secured package loads before deliveries.
- Loaded and unloaded cargo from trucks, vans, and containers.
Courier
Alto Pharmacy
08.2018 - 02.2021
- Assessed size, weight, and special handling requirements of each package.
- Ensured all packages were properly labeled and sealed.
- Communicated with customers to coordinate delivery times.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Delivered items to residential addresses within specified time frames.
Courier
Eaze cannabis delivery
San Francisco
11.2020 - 01.2021
- Ensured all packages were properly labeled and sealed.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Provided excellent customer service by answering questions about delivery status.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Communicated with customers to coordinate delivery times.
Courier
Goodeggs delivery
06.2018 - 07.2018
- Assessed size, weight, and special handling requirements of each package.
- Ensured all packages were properly labeled and sealed.
- Communicated with customers to coordinate delivery times.
- Ensured compliance with federal regulations governing transportation of hazardous materials.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Provided excellent customer service by answering questions about delivery status.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
Courier
Amazon Flex Delivery
03.2018 - 06.2018
- Assessed size, weight, and special handling requirements of each package.
- Ensured all packages were properly labeled and sealed.
- Communicated with customers to coordinate delivery times.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Provided excellent customer service by answering questions about delivery status.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Delivered items to residential addresses within specified time frames.
Rideshare Driver
Uber & Lyft Driver
11.2014 - 06.2018
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Greeted customers and provided them with information about the rideshare service.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
- Reported any incidents or accidents while driving immediately to supervisor or dispatch center.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
Customer Service Representative
Copy 1 inc.
05.2010 - 10.2014
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Orange Legal Technologies
06.2009 - 02.2010
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
iDiscover Global
San Francisco, California
02.2007 - 02.2009
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Elit inc
06.2005 - 09.2007
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Printing Press Operator
Capitol LLC
02.2006 - 08.2007
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Printing Press Operator
Omnidox
03.2004 - 02.2005
- Reviewed customer proofs for proper layout, color accuracy, and text clarity before beginning a run on the press.
- Loaded large rolls of paper onto feeder system in preparation for production runs.
- Utilized computer programs related to printing operations such as pre-press software applications.
- Inspected all material for defects prior to running job on press.
- Troubleshot mechanical problems with printing press components such as rollers and cylinders.
Printing Press Operator
Copy Corps
05.2001 - 11.2004
- Reviewed customer proofs for proper layout, color accuracy, and text clarity before beginning a run on the press.
- Loaded large rolls of paper onto feeder system in preparation for production runs.
- Monitored ink levels and replenished supply when necessary.
- Utilized computer programs related to printing operations such as pre-press software applications.
- Inspected all material for defects prior to running job on press.
Education
Philip Burton High School
07-2021
Skills
- Delivery and pickup
- Logistics and Transportation
- Delivering time-sensitive specimens
- Coordinating efficient routes
- Package Delivery and Pick-up
- Customer Service
Timeline
Courier
Alto Pharmacy
11.2021 - Current
Courier
Amuse cannabis delivery
03.2021 - 05.2021
Customer Service Representative
Digital 1 Legal
02.2021 - 11.2021
Courier
Eaze cannabis delivery
11.2020 - 01.2021
Courier
Alto Pharmacy
08.2018 - 02.2021
Courier
Goodeggs delivery
06.2018 - 07.2018
Courier
Amazon Flex Delivery
03.2018 - 06.2018
Rideshare Driver
Uber & Lyft Driver
11.2014 - 06.2018
Customer Service Representative
Copy 1 inc.
05.2010 - 10.2014
Customer Service Representative
Orange Legal Technologies
06.2009 - 02.2010
Customer Service Representative
iDiscover Global
02.2007 - 02.2009
Printing Press Operator
Capitol LLC
02.2006 - 08.2007
Customer Service Representative
Elit inc
06.2005 - 09.2007
Printing Press Operator
Omnidox
03.2004 - 02.2005
Printing Press Operator
Copy Corps
05.2001 - 11.2004
Philip Burton High School