Highly knowledgeable customer service expert, minority business owner, and investigative research specialist with over 20 years of market research experience. Expertise within fraud analysis, reporting, and prevention. Conducts comprehensive risk assessments and transaction reviews to prevent fraud. Proven meets high expectations in building customer and peer relationships. Detailed-oriented, great communicator with a strong work ethic.
Overview
23
23
years of professional experience
Work History
Writer & Research Analyst/Investigator
Realtor.com
Charlottesville
01.2020 - Current
Author and co-author articles for entertainment tabloid
Research and investigate LLCs and trusts on the real estate deeds
Contact realtors for additional information on property
Network with realtors and implement new technology systems to conduct real estate transaction searches.
Owner/Operator
C'VILLE Tickets
Charlottesville
02.2011 - Current
Own and operate successful start-up minority business
Established sole proprietorship with goal of becoming an integral part of the customer-centric, rapid response national event ticketing marketplace
Maintain knowledge of and compliance with, all federal/state regulations and licenses for sole proprietorship, conferring with attorneys as needed
Marketed business through local sponsorships and exceeded sales goals
Improved cost efficiency and internal IT structure
Review all transactions for fraud analysis and prevention.
Investigator
Various
01.2005 - 12.2023
Conduct investigations of missing individuals on behalf of clients
Assess and analyze results; prepare detailed reports for clients
Research and verify persons with limited intel
Innovate new ways/opportunities for discovery
Efficiently produce positive and effective results for clients
Successfully closed 98% of investigations cogency.
Field Merchandiser Specialist/Compliance Auditor
Various
Charlottesville
01.2001 - 12.2023
Market Research - conducted undisclosed visits to evaluate and strengthen customer quality and experience
Perform site surveys/audits; observe and measure quality control, product quality, and general atmosphere