RANDY JAY EAST
Spanish Fork,UT
Summary
Skilled IT professional with a proven track record of success. Able to handle a wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 8 Years of progressive IT experience.
Overview
8
8
years of professional experience
Work History
Systems Administrator and Tech Support
Saela
04.2020 - 08.2023
- Maintained office PCs/Macs, Tablets, and mobile devices
- Delivered Tier 1, 2 and 3 support for identification, diagnosis, and issue resolution
- Responded to tickets in Jira and provided technical assistance and solutions
- Completed routine and complex software installations, assisting users of various levels in operation of new and existing software
- Spearheaded inventory control measures to replenish and maintain IT equipment
- Maintained flexible schedule and responded after-hours and weekends.
Implementation/Analyst/Product Manager
Saela
10.2015 - 04.2020
- Designed and implemented scalable tools in excel for data extraction and analysis
- Increased retention metric from 60% to 90%, increasing retained customers %
- Designed and implemented weekly performance metrics for managers company wide, improving Technician efficiency
- (Up to 20% increases noted)
- Validated results and performed quality assurance to assess accuracy of data
- Generated reports detailing findings and recommendations
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Business Information Systems
Grand Canyon University
Phoenix, AZ04.2016
Skills
- Help Desk Support
- Microsoft Excel
- Microsoft Active Directory
- Extraction Transform Load (ETL)
- MySQL
- System Administration
- System Mapping
- Complex Problem-Solving
- Enthusiastic / Outgoing
- Data Transformation
Timeline
Systems Administrator and Tech Support
Saela
04.2020 - 08.2023
Implementation/Analyst/Product Manager
Saela
10.2015 - 04.2020
Bachelor of Science - Business Information Systems
Grand Canyon University
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