Randy Marissa Kapanka
Sterling,MI
Summary
Dedicated Mom, skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach. Employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
18
18
years of professional experience
Work History
Stay-At-Home Mom
Kapanka Family
Sterling Heights, MI
08.2011 - Current
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Developed education and social programs to provide family with knowledge and skills for healthy, productive lives.
- Documented services provided meticulously by keeping accurate records of finances, activities, interactions and conversations.
- Provided nurturing environment for children to grow and become productive citizens.
Banquet Manager
Four Lakes Golf Course And Banquet Center
Kimball, MI
07.2005 - 06.2011
- Trained and scheduled staff to maintain adequate coverage for successful operations.
- Directed and managed banquet functions for 200 - 300-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food service at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Interpreted instructions to schedule and set up events to client specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Sales Clerk
Literaium Book Outlet
Kimball, MI
06.2008 - 10.2010
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Presented, rotated and date-checked products to maintain company freshness standards.
Education
Fine Arts
Wayne State University
Detroit, MIAssociate of Applied Science - General Studies
Macomb Community College
Warren, MI05.2008
Skills
- Ensuring Safety and Injury Prevention
- Crisis Management
- Appropriate Age Group Experience
- Preparing Instructional Materials
- Creating a Safe Learning Environment
- Toddler-Preschool Age-Group Experience
- Computer Skills
- Individual Student Assistance
- Positive Learning Environment
- Documentation
- Games and Manipulatives
- Creating Visual Displays
- Promoting Social and Emotional Development
- Computer and Microsoft Office Skills
Timeline
Stay-At-Home Mom
Kapanka Family
08.2011 - Current
Sales Clerk
Literaium Book Outlet
06.2008 - 10.2010
Banquet Manager
Four Lakes Golf Course And Banquet Center
07.2005 - 06.2011
Fine Arts
Wayne State University
Associate of Applied Science - General Studies
Macomb Community College