Ranee Osmena
Maumee,OH
Summary
Accomplished Golf Sales Lead at Dick's Sporting Goods, Inc, known for enhancing customer satisfaction and loyalty through exceptional product knowledge and professionalism. Demonstrated leadership in training teams and boosting sales with expert advice and personalized service. Excelled in multitasking and problem-solving, significantly improving store operations and customer experience.
Overview
26
26
years of professional experience
Work History
Golf Sales Lead
Dick's Sporting Goods, Inc
08.2014 - 08.2024
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained a clean and organized sales floor to facilitate easy browsing for customers.
- Demonstrated expertise in golf equipment and accessories, positioning myself as a trusted resource for customers seeking advice.
- Trained new team members on golf products, resulting in improved sales performance across the team.
- Increased golf club sales by providing personalized product recommendations and fitting services to customers.
- Enhanced store reputation as a trusted source of expert advice through extensive product knowledge and professional demeanor.
Golf Sales Associate
Dick's Sporting Goods, Inc
09.2000 - 08.2014
Front End Manager
Dick's Sporting Goods, Inc
03.1998 - 07.2000
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Education
Bachelor Of Business Administration And Management - Marketing
University of Toledo
Toledo, OH06.1993
Skills
- Product Knowledge
- Opening and closing procedures
- Multitasking Abilities
- Customer Satisfaction
- Reliability
- Team Leadership
- Organizational Skills
- Active Listening
- Decision-Making
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Adaptability
- Continuous Improvement
- Problem-Solving
Timeline
Golf Sales Lead
Dick's Sporting Goods, Inc
08.2014 - 08.2024
Golf Sales Associate
Dick's Sporting Goods, Inc
09.2000 - 08.2014
Front End Manager
Dick's Sporting Goods, Inc
03.1998 - 07.2000
Bachelor Of Business Administration And Management - Marketing
University of Toledo
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