RaNell Stark
Conroe,Texas
Summary
To obtain a position in a medical office where I can help provide the best possible patient care.
Overview
25
25
years of professional experience
1987
1987
years of post-secondary education
Work History
Front Desk Receptionist
The Woodlands Dermatology Associates
The Woodlands, Texas
09.2019 - Current
- Greeted patients warmly upon arrival at the clinic.
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient check-in and check-out processes smoothly.
- Maintained organized front desk area for optimal workflow.
- Assisted patients with insurance verification and documentation completion.
- Handled confidential patient information in compliance with privacy regulations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained accurate patient records in compliance with healthcare regulations.
- Processed incoming medical documents and ensured proper filing in electronic systems.
- Managed requests for medical records from patients and external parties efficiently.
- Processed incoming medical records requests.
- Scanned incoming documentation.
- Updated patient files with new medical information as needed.
- Tracked and processed release of information requests.
Front Desk Receptionist
Northwest Diagnostic Clinic
Spring, Texas
05.2017 - Current
- Check patients in and out from seeing multiple Physicians
- Verify insurance benefits
- Confirm Patient Demographics are correct
- Maintain lobby
- Register New Patients
- Collect present and past due balances
- Schedule any and all appointments
- Transfer Credits
- Relay patient messages to doctor and staff
- Balance all credit card, cash and check transactions at end of day
Client Relations
Paul Hodge & Associates PLLC
Houston, Texas
10.2010 - 05.2017
- Answer multi-line phone system, screen phone calls, and take messages
- Receive any information from the client and deliver to proper staff member or log information
- Schedule all appointments
- Receive, sort, and respond to all incoming mail including emails
- Enter new and updated client information into ProSeries and Microsoft Outlook
- Prepare client folder and return to client with tax return and original documents
- Handle all courier deliveries and outgoing mail
- Order all office supplies and maintain office equipment
- Assist in managing 30 rental properties
- Assist all colleagues throughout the day
Client Relations
Lisa Carter CPA PLLC
Magnolia, Texas
07.2009 - 10.2010
- Answer all incoming phone calls throughout the day
- Schedule appointments for bookkeeping and tax consultants
- Greet all clients
- Receive any information from clients and send information through proper channel
- Respond to emails from clients
Shop Manager
Truckhugger Tarp Systems
04.2001 - 03.2006
- Managing all areas of the shop
- Answer telephone calls
- Greeting Clients
- Working in sales and taking orders for tarp systems
- Manufacturing tarps layout and sewing
- Processing employees timesheets and payroll
- Inventory of all parts, systems, and vinyl
- Assisting with installing systems
Education
Oak Ridge High School
Conroe , TxReferences
Available upon request.
Timeline
Front Desk Receptionist
The Woodlands Dermatology Associates
09.2019 - Current
Front Desk Receptionist
Northwest Diagnostic Clinic
05.2017 - Current
Client Relations
Paul Hodge & Associates PLLC
10.2010 - 05.2017
Client Relations
Lisa Carter CPA PLLC
07.2009 - 10.2010
Shop Manager
Truckhugger Tarp Systems
04.2001 - 03.2006
Oak Ridge High School