Dynamic individual with a passion for hospitality and customer service. Highly organized and skilled in time management and team collaboration.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Este
03.2023 - Current
Maintain positive team environment by encouraging teamwork and respect in accordance with company mission. Este has been listed this year as one of the best new restaurants in America for Bon Appetit and New York Times.
Create all schedules for FOH positions as well as sister restaurant, Bar Toti
Lead host team in training and maintain oversight of reservations and bookings
Maitre'D/ Manager
Suerte
08.2021 - 03.2023
Organization of 200-400 guest count reservations daily, guest interaction, and host trainer. Manager of service shifts with emphasis on building the host team
Service Manager
District Kitchen + Cocktails- Slaughter Lane
04.2021 - 09.2021
Hired and trained all employees to service standards, promoted growth and created action plans
Created staff schedules for 30+ employees, entered invoices and maintained labor costs
Day to day operations of 3M revenue restaurant including cash handling, shift notes, excel spreadsheets, ordering of goods, and effective communication with co-management
Catering Lead
The Peached Tortilla
03.2021 - 05.2021
Leader of all off-site events, weddings of 100+ guests
Extensive planning of events and coordination with sales managers
Trainer, Server/Bartender, Shift Manager
District Kitchen + Cocktails- Anderson Lane
05.2019 - 03.2021
Effectively trained all new hires to service standards/created training manuals, manager of day to day operations, bar prep/cocktail creations
Catering and Event Sales Manager
Jenna's Asian Kitchen
08.2018 - 06.2019
Catering sales and organization of business lunch caterings, wedding caterings, private events
Marketing Coordinator
Reconnaissance Market Research
08.2014 - 08.2018
Created marketing and social media campaigns
Attended trade shows and ran booth, 50+ cold calls a day
Assisted with financials, office organization, and day-to day operations