Rania Assaad
Dearborn,MI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dependable and quick-learning.
Overview
20
20
years of professional experience
Work History
Assistant Teacher
Edustaff / Dearborn Public School Adult Ed.
02.2023 - Current
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Fostered positive and inclusive learning environment by addressing individual student concerns and promoting open communication.
- Conducted skills assessments to uncover performance gaps.
Information Processing Technician
Orange County Social Services
01.2020 - 03.2020
- Safeguarded sensitive information by adhering to strict confidentiality policies and procedures.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Worked with internal staff to process documents and sent for closing.
- Completed recordkeeping, filing and data entry duties.
Case Manager
Access California Services
11.2016 - 11.2017
- Ensured adherence to ethical principles while maintaining client confidentiality at all times.
- Monitored client progress towards established goals, adjusting case management plans as needed to ensure optimal outcomes.
- Providing culturally and linguistically competent services for seniors who were severely in need of support and case management.
- Educational/Socialization classes to help educate senior to becoming more acculturated in America.
- Increased guest retention by maintaining welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Senior Advisor
Metropolitan Insurance Company
01.2004 - 01.2009
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
- Delivered high-quality advisory services to clients within budget constraints and tight deadlines, ensuring project success.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed diverse portfolio of clients across various industries, demonstrating adaptability while maintaining high-quality service delivery standards.
- Reduced errors in financial documents by diligently reviewing balance sheets, income statements, and other essential reports before submission.
- Developed strong knowledge of various insurance products to provide comprehensive guidance during claims process for diverse clientele.
- Organized educational seminars for potential clients, raising awareness about importance of adequate insurance coverage.
- Reviewed existing policies regularly to identify gaps or areas where additional coverage was needed, proactively addressing client needs.
Education
No Degree - Political Administrative Sciences
Faculty of Law
Beirut- Lebanon 05.2001 -
No Degree - Laboratory Science
Sainte Famille
Batroun- Lebanon 05.2001 -
No Degree - Medicine (Pre-Medicine)
Lebanese University Faculte of Medecine
Beirut- Leabnon 05.2001 -
High School Diploma -
Byblos High School
Byblos-Lebanon 05.2001 -
Skills
Excellent Communication
Time Management
Sales expertise
Speak and write Arabic
Speak and write French
Speak and write English
Word Processing/Data processing
Passion and excellent capacity to learn new things
Timeline
Assistant Teacher
Edustaff / Dearborn Public School Adult Ed.
02.2023 - Current
Information Processing Technician
Orange County Social Services
01.2020 - 03.2020
Case Manager
Access California Services
11.2016 - 11.2017
Senior Advisor
Metropolitan Insurance Company
01.2004 - 01.2009
No Degree - Political Administrative Sciences
Faculty of Law
05.2001 -
No Degree - Laboratory Science
Sainte Famille
05.2001 -
No Degree - Medicine (Pre-Medicine)
Lebanese University Faculte of Medecine
05.2001 -
High School Diploma -
Byblos High School
05.2001 -