Raniah Nelson
Farmingdale,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.
Overview
4
4
years of professional experience
Work History
DSP
AHRC
Plainview, New York
11.2023 - Current
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Assisted clients with maintaining good personal hygiene.
Customer Service Associate
Estelle's Dressy Dresses
Farmingdale, NY
08.2021 - 10.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld strict quality control policies and procedures during customer interactions.
Assistant Manager
Yankee Candle
Farmingdale, NY
10.2020 - 01.2021
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
Some College (No Degree) -
Nassau Community College
Garden City, NYSkills
- Client safety and first aid
- Care plan management
- Meal preparation
- Medication organization
- Patient care
certification
- (DSP) certification
- CPR Certified
- AMAP certified
- SCIP-R certified
Timeline
DSP
AHRC
11.2023 - Current
Customer Service Associate
Estelle's Dressy Dresses
08.2021 - 10.2021
Assistant Manager
Yankee Candle
10.2020 - 01.2021
Some College (No Degree) -
Nassau Community College
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