Summary
Overview
Work History
Education
Skills
certification
Timeline
Generic

Raniah Nelson

Farmingdale,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.

Overview

4
4
years of professional experience

Work History

DSP

AHRC
Plainview, New York
11.2023 - Current
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Drove clients to doctors' appointments and social outings.
  • Recorded client status progress and challenges in logbooks and reports.
  • Built strong and trusting rapport with clients and loved ones.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Assisted clients with maintaining good personal hygiene.

Customer Service Associate

Estelle's Dressy Dresses
Farmingdale, NY
08.2021 - 10.2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld strict quality control policies and procedures during customer interactions.

Assistant Manager

Yankee Candle
Farmingdale, NY
10.2020 - 01.2021
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Education

Some College (No Degree) -

Nassau Community College
Garden City, NY

Skills

  • Client safety and first aid
  • Care plan management
  • Meal preparation
  • Medication organization
  • Patient care

certification

  • (DSP) certification
  • CPR Certified
  • AMAP certified
  • SCIP-R certified

Timeline

DSP

AHRC
11.2023 - Current

Customer Service Associate

Estelle's Dressy Dresses
08.2021 - 10.2021

Assistant Manager

Yankee Candle
10.2020 - 01.2021

Some College (No Degree) -

Nassau Community College

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Raniah Nelson