RaNiyah Jones
Sarasota,FL
Summary
- Professional Medical Receptionist with over 4 years of experience in customer service and 2 years in a medical clinic setting.
- Experience with insurance companies.
- Proficient working in fast paced environments and committed to providing excellent customer service at all times.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Advanced Orthopedic Center
Venice, Florida
02.2024 - Current
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained proper authorization and identification to release confidential medical records.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assisted with scheduling follow-up appointments according to provider availability.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Ensured accurate data entry of patient demographics, insurance details, and authorization numbers.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
Drug Screen Technician
New Season
Sarasota
05.2023 - 10.2023
- Greetings patients as they presents themselves for a drug screen.
- Establishing random drug screens.
- Maintaing inventory.
- Filling out required documentation about client’s drug screen.
- Sending specimens off to labratory.
- Performed quality control tests on completed specimens to ensure accuracy of results.
- Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.
Medical Receptionist
Hawthorne Clinic and Research Center
07.2022 - 07.2023
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered multi-line phone system and directed callers to requested personnel and departments
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Verified insurance coverage for appointments and collected co-payments as required.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and confirmed patient appointments and consultations.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Caregiver/Med Tech
Desoto Palms Assisted Living
Sarasota
06.2021 - 07.2023
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Performed light housekeeping tasks related to the client's care such as laundry and linen
- Maintained clean and well-organized environment for client.
- Assisted clients with maintaining good personal hygiene.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided emotional support to clients during difficult times.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Administered prescribed medications on a timely basis following care plan instructions.
Lifeskills Coach
Neurointernational/Sevita
Sarasota
12.2019 - 12.2021
- Implemented evidence-based practices into daily instruction when working with students or adults with special needs.
- Provided guidance to clients in developing personal, social and problem-solving skills.
- Collaborated with other professionals including school counselors, therapists, and teachers to ensure the best possible outcomes for each client.
- Companionship.
- Maintaining proper documentation on client.
Education
High School Diploma -
Riverview High School
Sarasota05-2019
Skills
- Managing forms
- Patient identification
- Body fluid collection
- Specimen handling
- Appointment setting
- Petty cash management
- Referral verification
- Insurance verifications
- Medical charting
- Telephone etiquette
- HIPAA compliance
- Co-payment collection
- EMR /EHR
- Documentation
- Behavior redirection
- Special needs care
- Compassionate client care
- Daily living assistance
- Patient care and companionship
Timeline
Patient Service Representative
Advanced Orthopedic Center
02.2024 - Current
Drug Screen Technician
New Season
05.2023 - 10.2023
Medical Receptionist
Hawthorne Clinic and Research Center
07.2022 - 07.2023
Caregiver/Med Tech
Desoto Palms Assisted Living
06.2021 - 07.2023
Lifeskills Coach
Neurointernational/Sevita
12.2019 - 12.2021
High School Diploma -
Riverview High School