RANJEET SINGH
Providence,RI
Summary
Worked in Hospitality industry for 7 years in Food and beverage service management department and events. I worked with Marriott International, Accor Hotel, The Lalit Group hotels, Oberoi Hotels.
Something Toward which effort is directed an Aim, goal, or end of action. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
7
7
years of professional experience
Work History
Bartender
India Restaurant
Providence
01.2023 - 01.2024
- I worked with India Restaurant in Hope Street Providence Rhode Island as Bartender and server until January 20th, 2024
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Assistant Food and Beverage Manager
The Lalit New Delhi
New Delhi, Delhi
09.2022 - 12.2022
- I joined The Lalit New Delhi as a Assistant Restaurant Manager in the Food & Beverage Service Department
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- I left the job in December 2022 because I got approved my visa for USA.
Food and Beverage Executive
Pullman & Novotel New Delhi Aerocity
New Delhi
03.2022 - 08.2022
- I joined Pullman & Novotel New Delhi Aerocity as a Food and Beverage Executive
- I initially worked in IRD (In Room Dining) for 2 months in this big complex 670 room property
- After 2 months, I was transferred to Farmers basket at pluck restaurant which is multicuisine
- I worked in this restaurant for 3 months
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Developed successful marketing strategies to drive revenue growth in the food and beverage department
- Managed budgets effectively, adhering to financial targets while prioritizing guest satisfaction and employee engagement
- Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
- Motivated staff to perform at peak efficiency and quality
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Executive
Le Meridien Hotel Gurgaon
Gurgaon
09.2018 - 02.2022
- I was promoted as a Food and Beverage Executive in 'Le Meridien Hotel Gurgaon' with the same outlet
- I was responsible for providing the best services to the guests, training the staff members for the best services, handling guest complaints, maintaining the beverage inventory, making closing reports for daily sales
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery
- Promoted a positive work culture by fostering teamwork, open communication, and professional development opportunities for staff members.
- Motivated staff to perform at peak efficiency and quality
- Managed staff schedules and maintained adequate coverage for all shifts
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
GSA (Guest Service Associate)
Le Meridien Hotel Gurgaon
Gurgaon
04.2017 - 01.2022
- I joined 'Le Meridien Hotel Gurgaon Delhi NCR (Marriott International) in the food and beverage Service Department as a GSA (Guest Service Associate)
- I am working with the coffee shop (Latest Recipe), which is a multi cuisine restaurant
- It is a 158 covers restaurant including PDR (Private Dining Room)
- I received the award of 'The Spirit to serve' for my outstanding achievements and exemplary commitment to quality service and customer satisfaction
- Signed by: Mr Bill Marriott and Mr Arne M Sorenson
- Managed front desk operations, ensuring a smooth and pleasant guest experience
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery
- Maintained accurate and up-to-date records of guest information
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Served food and beverages promptly with focused attention to customer needs.
Education
BHL (Business Hospitality Leadership) -
Computer Systems Institute
Boston, USA01.2025
BHM (Bachelor of Hotel Management) - Hospitality Administration And Management
A P Goyal University
Shimla06.2016
Higher Secondary & Matriculation - Arts
Himachal Pradesh Board of School Education
Shimla03.2013
Skills
- Honest
- Punctual
- Hardworking
- Complaint Handling
- Guest Relations
- Amenities and accommodations knowledge
- Reservation Management
- Maintenance Requests
- Data entry proficiency
- Property Management Systems
- Flexible Schedule
- Report Preparation
References
- Aakriti Rana, Restaurant Manager, India Restaurant, Providence, Rhode Island, +1 401-996-3371
- Dhinender Kandpal, Food & Beverage Manager, Pullman & Novotel New Delhi, New Delhi, +91 844-742-7008
Timeline
Bartender
India Restaurant
01.2023 - 01.2024
Assistant Food and Beverage Manager
The Lalit New Delhi
09.2022 - 12.2022
Food and Beverage Executive
Pullman & Novotel New Delhi Aerocity
03.2022 - 08.2022
Food and Beverage Executive
Le Meridien Hotel Gurgaon
09.2018 - 02.2022
GSA (Guest Service Associate)
Le Meridien Hotel Gurgaon
04.2017 - 01.2022
BHL (Business Hospitality Leadership) -
Computer Systems Institute
BHM (Bachelor of Hotel Management) - Hospitality Administration And Management
A P Goyal University
Higher Secondary & Matriculation - Arts
Himachal Pradesh Board of School Education
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