RANJEET SINGH SIDHU
System Engineer
Queens Village,NY
Summary
Results-driven IT Systems Engineer with over 8 years of experience in systems administration, desktop support, server management, and security operations. Demonstrated expertise in leading teams, managing enterprise IT environments, and delivering effective solutions in high-pressure, 24/7 settings. Proficient in Microsoft technologies, Active Directory, SCCM, antivirus systems, and client support. Dedicated to optimizing IT operations and improving user experience throughout organizations.
Overview
9
9
years of professional experience
Work History
Engineer II – Systems Engineering
Midland Credit Management India Pvt Ltd
01.2017 - 12.2021
- Monitored enterprise-wide IT infrastructure and network systems (24/7 support), ensuring 99.9% uptime for business-critical services.
- Managed incident detection, response, and escalation using tools like ServiceNow, SolarWinds, and Splunk.
- Performed troubleshooting for server, network, and application issues; collaborated with teams for resolution and RCA.
- Supported patching, scheduled maintenance, and change implementation with minimal business disruption.
- Developed and maintained SOPs and runbooks for recurring issues to streamline incident handling.
- Coordinated with Security Operations Center (SOC) for threat detection, basic triage, and escalation of security alerts.
- Contributed to performance reporting and analytics, helping reduce false alerts and optimize monitoring thresholds.
- Ensured compliance with ITIL practices for incident, change, and problem management.
- Automated routine health checks using scripting (e.g., PowerShell), reducing manual tasks by X%.
Engineer – Server Management
WIPRO Technologies
01.2013 - 12.2016
- Company Overview: Client: Honeywell International
- Led a 15-member team covering service desk, desktop support, and security operations.
- Oversaw 24/7 IT support services, ensuring business continuity and issue resolution.
- Handled VPN, PKI, Outlook, intranet access, encryption, and endpoint protection.
- Coordinated weekly incident reports, managed escalations, and hosted client meetings.
- Responded to outages with impact analysis and engaged technical teams accordingly.
- Supported continuous improvement of IT security policies and recovery processes.
- Client: Honeywell International
Education
Master of Science - Information Technology Management
Campbellsville University
Louisville, United States 08.2023 - 5 2025
Bachelor of Computer Applications -
Sikkim Manipal University
01.2009 - 1 2012
Higher Secondary - Commerce with Mathematics
GTB Public School
01.2008 - 1 2009
Secondary School - undefined
GTB Public School
01.2006 - 1 2007
Leadership And Interpersonal Strengths
- Effective team leader and mentor, able to manage multidisciplinary teams
- Strong customer service orientation with a problem-solving mindset
- Excellent verbal and written communication skills
- Detail-oriented with the ability to prioritize in fast-paced environments
Core Skills And Tools
Windows 7, Windows 8, Windows 10, Windows Server 2012, Windows Server 2016, Citrix, SNOW, Remedy 8.1, ServiceNow, Zendesk, ManageEngine, IBM iSeries, Splunk, Active Directory, SCCM, McAfee, Group Policy Objects, Microsoft Teams, Skype for Business, MS Lync, MS Office Suite (Excel, PowerPoint, Word), MailMarshal, Endpoint Protection, USB Access Control, Virus Management, Xymon
Timeline
Master of Science - Information Technology Management
Campbellsville University
08.2023 - 5 2025
Engineer II – Systems Engineering
Midland Credit Management India Pvt Ltd
01.2017 - 12.2021
Engineer – Server Management
WIPRO Technologies
01.2013 - 12.2016
Bachelor of Computer Applications -
Sikkim Manipal University
01.2009 - 1 2012
Higher Secondary - Commerce with Mathematics
GTB Public School
01.2008 - 1 2009
Secondary School - undefined
GTB Public School
01.2006 - 1 2007
Similar Profiles
Lalit KumarLalit Kumar
Assistant Manager at Midland Credit Management India Pvt LtdAssistant Manager at Midland Credit Management India Pvt Ltd
Manohar SinghManohar Singh
Infrastructure Manager at Fareportal India Pvt LtdInfrastructure Manager at Fareportal India Pvt Ltd
Renuka ChaudharyRenuka Chaudhary
Manager, CRM at M3M India Pvt LtdManager, CRM at M3M India Pvt Ltd
Nahid UddinNahid Uddin
School Aide at Riverton Charter SchoolSchool Aide at Riverton Charter School
AYOTUNDE ANTHONY ABIJOHAYOTUNDE ANTHONY ABIJOH
IT Specialist at Emerald Kreationz IncIT Specialist at Emerald Kreationz Inc