Ranjit Chaganti

Salesforce Engineer

Carlsbad,CA

Summary

Senior Salesforce Engineer with 7+ years of Salesforce experience and 15+ years across CRM platforms (Salesforce, Siebel), specializing in DevOps, CI/CD, release management, and scalable solution design. Proven expertise in implementing source-driven development and automated deployments using Git, Flosum, Jenkins, and GitHub Actions.

Strong background in Salesforce development and administration, including Apex, Lightning Web Components (LWC), Flows, security model design, and enterprise-scale data modeling across Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Order Management.

Experienced in building API-led integrations (REST/SOAP, GraphQL) and data synchronization solutions using MuleSoft, Heroku, and external systems, along with implementing data lifecycle management using batch and scheduled processing to optimize performance at scale.

Additionally, skilled in leveraging Generative AI and Prompt Builder to enhance automation, customer engagement, and operational efficiency. Collaborative Agile practitioner with a strong focus on DevOps excellence, system reliability, and scalable architecture.

Overview

years of professional experience

Certifications

Work History

Salesforce Engineer

Rocket Mortgage

06.2023 - Current

Served as a Salesforce Engineer (Developer + Administrator), delivering scalable solutions across Sales Cloud and Service Cloud.
Implemented CI/CD and DevOps practices using Git, Flosum, and GitHub Actions, enabling automated, source-driven deployments.
Acted as Release Manager for Salesforce deployments using Flosum, resolving merge conflicts, coordinating releases, and deploying code to production with minimal downtime.
Managed end-to-end release execution, including validation, conflict resolution, deployment planning, and post-deployment verification across multiple environments.
Led sandbox refresh activities (Test, UAT) as part of Salesforce Hyperforce migration, ensuring environment readiness and data consistency.
Performed post-refresh setup and validation, including data seeding, user access configuration, integration reconfiguration, and regression testing support.
Built and optimized Flows (Screen, Record-Triggered, Scheduled) to automate business processes and reduce manual effort.
Designed and configured data model, security (profiles, permission sets, sharing rules), and UI components, supporting enterprise-scale requirements.
Engineered data lifecycle management solution, archiving high-volume Task data to Data Cloud using Batch and Scheduled Apex, improving performance and storage efficiency.
Developed scalable data pipelines to Data Cloud, enabling seamless access to historical activities while reducing load on core objects.
Implemented SMS Assist workflows using Messaging APIs and consent frameworks, ensuring compliant and automated customer communication.
Built REST-based integrations with external systems (ERP, OpenAMP), enabling real-time data synchronization and process automation.
Developed invocable Apex services for Flow, integrating external data and reducing manual intervention.
Leveraged Prompt Builder and Generative AI to generate outbound SMS content from call insights, improving engagement and response time.
Designed a configurable Activity Timeline solution, integrating core Salesforce and Data Cloud sources using provider pattern and optimized queries.
Optimized selectors and SOQL queries to improve performance and handle large datasets efficiently.
Built reusable service-layer architecture and trigger frameworks, improving maintainability, scalability, and code quality.

Sr. Salesforce Developer

Jenny Craig

08.2018 - 05.2023

Involved in development and administration of Salesforce CRM platform across Sales Cloud, Service Cloud, Commerce Cloud, and Heroku environments.
Designed and implemented Flows (Screen, Auto-Launched, Record-Triggered, Scheduled) to automate Order Management and coaching workflows.
Built Apex classes, triggers, and custom controllers, extending standard Salesforce functionality and ensuring scalable application design.
Automated user provisioning and access control, assigning roles, profiles, permission sets, territories, and configurations based on organizational hierarchy.
Implemented B2C CRM–Commerce integrations, enabling synchronization of customer, membership, and order data between Salesforce and eCommerce platforms.
Configured and implemented Salesforce Order Management and Omnichannel Inventory integration with B2C Commerce.
Set up Service Cloud features including queues, assignment rules, auto-response rules, and escalation processes.
Designed and maintained security and sharing models, ensuring appropriate access across different user roles and levels.
Coordinated release management activities, including deployment planning, scheduling, and execution using Gearset.
Managed version control and CI/CD processes, ensuring controlled deployments, code quality, and consistency across environments.
Worked on data integration between Salesforce and Heroku using Heroku Connect for near real-time data sync.
Implemented external integrations with systems such as PandaDoc, Vertex Tax, and CyberSource using REST/SOAP APIs.
Designed and exposed Salesforce APIs to support appointment creation and external system interactions.
Performed data migration and data management using Data Loader and Skyvia for legacy system onboarding.
Created reports and dashboards to track KPIs across Order Management, coaching, and customer service operations.
Provided user training and production support, resolving issues and improving system adoption.

Siebel CRM Consultant

Various

03.2007 - 08.2018

Delivered multiple Siebel CRM implementations and enhancements across Call Center, Life Sciences, Finance, Consumer Goods, and Sales applications.
Led and contributed to Siebel upgrades (8.x to IP2015), resolving repository merge conflicts, UI issues, and performance challenges.
Designed and developed business services, workflows, and configurations across modules including Accounts, Contacts, Activities, Service Requests, Promotions, and Order Management.
Built and maintained real-time integrations using Siebel EAI, Web Services, XML converters, and external APIs for systems like SAP, UPS, and external data quality tools.
Implemented data migration and batch processing solutions using EIM, PL/SQL, and interface files, optimizing load performance and reducing processing time.
Enhanced Siebel Open UI using JavaScript, jQuery, and CSS to improve user experience and implement custom validations and alerts.
Designed and optimized SQL queries, indexing strategies, and database performance, resolving slow queries and improving system efficiency.
Implemented security and compliance solutions, including PCI standards integration and data tokenization with external encryption systems.
Installed, configured, and supported Siebel environments (Dev, QA, Prod), including server setup, SSO, SSL, and application migrations.
Worked across full SDLC in Agile environments, including requirements gathering, design documentation, development, testing, and production support.

Education

Master of Science - Systems Engineering

Virginia Tech

Blacksburg, VA

Skills

Salesforce: Apex, LWC, Aura, Triggers, Flows, Visualforce
Admin: Security, Roles, Profiles, Permission Sets, Data Modeling
Integration: REST, SOAP, MuleSoft, Platform Events, Named Credentials
Middleware: MuleSoft Anypoint Platform, Heroku Connect

DevOps & CI/CD: Git, Flosum, Gearset, GitHub Actions, SFDX, Gearset

Cloud & Platforms: Sales, Service, OMS, B2C Commerce, Heroku, Amazon Web Services

Programming: Apex, NET (C#)

Tools: VS Code, Copilot, Workbench, Data Loader, Postman, Insomnia

Certification

Salesforce Certified Platform Developer

Timeline

Salesforce Engineer

Rocket Mortgage

06.2023 - Current

Sr. Salesforce Developer

Jenny Craig

08.2018 - 05.2023

Siebel CRM Consultant

Various

03.2007 - 08.2018

Master of Science - Systems Engineering

Virginia Tech