Summary
Overview
Work History
Education
Skills
Certification
Software
Work Availability
Languages
Timeline
Hi, I’m

Ranjita Thakkar

Canton,MI
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

Highly motivated, team-oriented healthcare professional with 13+ years of experience in outpatient phlebotomy labs. Passionate about providing excellent patient experience, supporting staff’s professional development, and improving processes and quality. Known for being the go-to person on a team and fostering morale. Strong analytical, problem-solving, interpersonal, and collaboration skills. Certified Medical Billing Specialist with five years of experience in a fast-paced, multiple-client medical billing company serving large private practice conglomerates and outpatient clinics. Researched denied claims and submitted appeals. Familiar with health billing and collections.

Overview

22
years of professional experience
1
Certification

Work History

Smile america dental

Dental Billing
06.2003 - Current

Job overview

  • Dental biller involves a high level of attention to detail, accuracy, and adherence to standardized rates and procedures
  • Handling a significant number of claims daily demonstrates efficiency in managing workloads
  • Work for three states, VA, IL, and Chicago, working on Emed system, putting in children's information, like CDT codes
  • 170-210 claims a day
  • Verified the accuracy of billing data and revised errors
  • Computed fees and charges are due based on standardized rates
  • Verified data, including signatures and account information, prior to posting payments
  • Account is done on Microsoft excel
  • Calling commercial, and Medicaid for prior authorization.

st. joseph mercy hospital

Laboratory Technician / Phlebotomist
02.2018 - 06.2023

Job overview

  • Provide phlebotomy services in support of multiple acute care departments in outpatient setting
  • Properly identify patient information and conduct computer order entry to ensure accurate specimen processing
  • Consistently met or exceeded all performance goals and expectations and took on additional responsibilities, such as scheduling and conducting 3-hour Glucose Tolerance Testing
  • Trained 7 new hire phlebotomists on policies, procedures, and daily functions including patient logs, EPIC system, and how to process blood samples accurately and efficiently
  • Identified issues and developed and implemented strategies to ensure quality service while short-staffed
  • Managed inventory for the lab; ordered supplies and ensured materials were in good condition
  • Communicated with doctors to clarify orders, ensure accurate diagnosis codes and testing
  • Provided quality service while exceeding time management goals; served 20+ patients per hour
  • Contacted patients concerning issues, utilizing strong listening and communication skills to resolve issues and ensure patient satisfaction
  • Performed daily quality control on equipment, ensuring lab met quality standards and passed inspections
  • Successfully handled billing inquiries from patients, insurance providers, and internal staff, ensuring timely resolution and customer satisfaction
  • Conducted thorough research and investigation to address billing discrepancies and resolve issues related to insurance claims
  • Collaborated with the billing team to review and verify patient insurance information, ensuring accuracy and adherence to established protocols
  • Assisted in processing and reconciling invoices, payments, and adjustments, maintaining accurate and up-to-date financial records.

Central dupage hospital

Phlebotomy Technician
04.2010 - 07.2017

Job overview

  • Collected blood/specimen 100-140 for analysis, maintained patient/specimen information logs, entered patient demographic and test order data into lab information systems, and resolved discrepancies.
  • Managed multiple priorities, including working with patients, processing samples, and managing supplies, and took on additional responsibilities to ensure efficient lab operations in a small doctor’s office setting
  • Trained 12-15 coworkers on policies, procedures, and best practices including lab and diagnoses codes
  • Served as department’s lead for hospital-wide Atlas software rollout; tested codes, communicated with IT, trained doctors on how to use a new system, and ensured a smooth transition process.

Hutech Tech Resource

Medical Biller & Coder
02.2007 - 12.2008

Job overview

  • Ensured maximum reimbursement of claims by obtaining pre-authorizations, correctly interpreting explanation of benefits, creating invoices, and submitting CMS 1500 claims forms and appeals
  • Processed 175+ claims per day, supporting medical office with 5+ doctors
  • Monitored aged accounts and denied claims, generating daily, weekly, and monthly reports
  • Contacted patients to collect outstanding balances and make payment arrangements
  • Calling insurance company for prior authorization
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.

Hanover park medical center

Medical Assistant
04.2002 - 09.2005

Job overview

  • Performed front desk duties, managing incoming patient calls and scheduled appointments
  • Entered and corrected patient information; collected co-pays
  • Prepared 20-50 patients daily for exams/procedures: ordered and stocked exam room supplies
  • DOS database
  • Send prescriptions to pharmacy, call insurance for approval, and also get prior authorization for procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Education

Walden University
Minneapolis, MN

Bachelor of Science in Public Health
03.2023

Harper College
Palatine, IL

Associate of Science
05.2018

Skills

  • Analysis testing
  • Staff Training and Development
  • Patient Relations
  • Insurance Verification
  • Medical Billing Codes
  • Medicare / Medicaid
  • HIPAA
  • DOS
  • Microsoft Program/SharePoint
  • English (fluent)/Hindi
  • Medical Terminology/Drug Names
  • Dental Billing Expertise
  • Specimen Preparation

Certification

  • AAPC CPB Certification, True
  • Harper college Phlebotomist Certification, True
  • National Healthcare Association (NHA) Medical Billing and Coding Certification, 03/2024
  • Ashworth college Medical Billing and Coding Diploma, 01/2022

Software

Spreadsheets

SharePoint

Word Processor

Data and information visualization

Availability
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tuesday
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friday
saturday
sunday
morning
afternoon
evening
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Languages

Gujarati
Upper intermediate (B2)
Hindi
Elementary (A2)
Spanish
Elementary (A2)

Timeline

Laboratory Technician / Phlebotomist

st. joseph mercy hospital
02.2018 - 06.2023

Phlebotomy Technician

Central dupage hospital
04.2010 - 07.2017

Medical Biller & Coder

Hutech Tech Resource
02.2007 - 12.2008

Dental Billing

Smile america dental
06.2003 - Current

Medical Assistant

Hanover park medical center
04.2002 - 09.2005

Walden University

Bachelor of Science in Public Health

Harper College

Associate of Science

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Ranjita Thakkar