Rannie Brown II
Houston,TX
Summary
Motivated and detail-oriented IT professional seeking a position in IT Help Desk Support or as a Technical Support Specialist. Strong communication, troubleshooting, and customer service skills are complemented by a solid educational background in Network and Systems Administration. Committed to supporting end users and efficiently resolving technical issues while contributing to organizational success. Seeking a long-term opportunity that offers career advancement within the dynamic fields of IT infrastructure, networking, and system administration. Passionate about enhancing user experiences and driving technological solutions that align with business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CUSTOMER ADVOCATE III
MODIVCARE INC.
06.2019 - 04.2026
- Made 80-100 calls per day/or e-mailed contracted transportation providers in different states to transport members to non-emergency medical appointments for Medicaid/Medicare and private insurance plans.
- Understanding Medicaid/Medicare and private insurance’s rules and regulation for different plans in each state to transport members.
- Negotiate prices with transportation providers to transport members while being cost efficient.
- Contacted Members/Facilities to communicate understanding on how our services work for both and to give and receive information as needed for successful transport of members.
- Worked with other Customer Advocates in different states to ensure resources were being used properly to get members in a timely and safe matter.
- Proficient in using Genesys cloud phone system/Citrix and Microsoft Excel and Word.
FROZEN FOOD ASSISTANT MANAGER
GIANT EAGLE INC
11.2010 - 09.2015
- Set up daily schedule for employees in department.
- Placed orders of frozen food products.
- Created plans for weekly display locations within department store.
- Worked with employees to build and set up displays.
- Weekly meetings with other management to discuss goals and objectives of department.
Education
NETWORK AND SYSTEMS ADMINISTRATION -
GATEWAY COMMUNITY COLLEGE
05-2026
GED - undefined
CLEVELAND JOB CORP
09-2004
Skills
- Familiar with Windows 10/11, macOS, and foundational Linux skills
- Experience with Genesys and various ticketing systems
- Entry-level TCP/IP and DNS knowledge
- Technical troubleshooting
- Effective verbal and written communication
- Customer service proficiency
- Ticket analysis and escalation
- Strong adaptability to new technical systems
- Effective team collaboration and stakeholder communication
Certification
- Computer System Configuration and Support Certification | GateWay CC | May 2024
- Amazon Web Service Cloud Practitioner Certification | Phoenix College | June 2025
ACTIVITIES
My objective is to apply what I’ve learned from my personal experiences in my career fields consisting of working in teams, meeting project deadlines, using time management skills, clear communication with leadership, following instructions, multitasking and being able work independently and Customer service. Also, I will be applying what I learned from taking and passing college course like Communication, Survey Computer info Systems, Intro to Networks, Customer User Support, and Interprets/Customer Skills, A+ Exam Prep. using this knowledge obtain to pursue a career in IT where its unlimited potential in learning and forming relationships that can help me succeed and climb Information Technology profession ladder. My objective is to apply what I’ve learned from my personal experiences in my career fields consisting of working in teams, meeting project deadlines, using time management skills, clear communication with leadership, following instructions, multitasking and being able work independently and Customer service. Also, I will be applying what I learned from taking and passing college course like Communication, Survey Computer info Systems, Intro to Networks, Customer User Support, and Interprets/Customer Skills, A+ Exam Prep. using this knowledge obtain to pursue a career in IT where its unlimited potential in learning and forming relationships that can help me succeed and climb Information Technology profession ladder.
Timeline
CUSTOMER ADVOCATE III
MODIVCARE INC.
06.2019 - 04.2026
FROZEN FOOD ASSISTANT MANAGER
GIANT EAGLE INC
11.2010 - 09.2015
GED - undefined
CLEVELAND JOB CORP
NETWORK AND SYSTEMS ADMINISTRATION -
GATEWAY COMMUNITY COLLEGE