Ranota Romero
Lake Forest,CA
Summary
Dynamic Office Manager at Bee Busters Inc, adept at enhancing operational efficiency through effective budget management and staff supervision. Proven track record in invoice tracking and fostering strong customer relationships, ensuring timely resolution of inquiries. Skilled in developing policies that streamline processes and improve communication across departments.
Overview
14
14
years of professional experience
Work History
Office Manager
Bee Busters Inc
Laguna Hills, CA
04.2020 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized company events including holiday parties, team building activities .
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
Field Operations Manager
Rhino Staging & Events Production
Los Angeles, CA
03.2013 - 11.2019
- Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
- Oversaw day-to-day activities at multiple locations while maintaining consistent quality control standards.
- Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
- Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
- Ensured effective communication between field personnel and corporate office.
- Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
- Conducted daily inspections, recorded readings, documented mechanical issues, and provided equipment repairs.
- Maintained operating efficiency at all worksites.
- Proposed, developed and managed employee recognition programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
High School Diploma -
Mitchell High
Mitchell, NE06-1998
Skills
- Office management
- Invoice tracking
- Budget management
- Staff supervision
- Customer relationship management
- Document management
- Problem solving
- Employee training
- Employee supervision
- Staff hiring
- Financial tracking
- Clear oral/written communication
- Conflict management
- Billing
- Customer service
- Scheduling
- Human resources
- Organizational skills
Timeline
Office Manager
Bee Busters Inc
04.2020 - Current
Field Operations Manager
Rhino Staging & Events Production
03.2013 - 11.2019
High School Diploma -
Mitchell High