Ranshilae Burns
JACKSONVILLE
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
JACKSONVILLE
04.2025 - Current
- Monitored premises to ensure safety and security for all personnel.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Conducted regular patrols to identify and address security concerns promptly.
- Identified suspicious activity to determine appropriate response.
- Collaborated with law enforcement during investigations to enhance incident resolution.
- Documented detailed incident reports to provide a clear account of security events. to record security or loss prevention incidents.
- Wrote reports detailing thefts and unauthorized access violations to assist in subsequent criminal or civil actions.
- Documented daily activities and incidents in detailed reports to inform management decisions.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Customer Service Representative
Maximus Federal Services
JACKSONVILLE
02.2024 - 03.2025
- Managed high-volume calls while maintaining service quality standards.
- Handled escalated complaints and provided timely resolutions.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided detailed product information to enhance customer understanding.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Security Officer
Gray’s Security Service
JACKSONVILLE
06.2021 - 01.2025
- Monitored premises to ensure safety and security compliance.
- Patrolled assigned areas to deter and detect criminal activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Identified suspicious activity to determine appropriate response.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Remained vigilant and alert during all shifts to enhance security and respond effectively.
- Searched bags manually to identify prohibited items and contraband.
Security Officer
First Coast Security Services
JACKSONVILLE
07.2022 - 12.2024
- Patrolled assigned areas to deter and detect criminal activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises to ensure safety and security compliance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and incidents, providing immediate assistance as needed.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Monitored premises and recorded activity in daily officer reports.
- Checked for safety hazards and took corrective action when necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
Safeserv - Culinary Arts
Job Corps
Atlanta , GA 08.2012 - 12.2013
Wiliiam M Raines
JACKSONVILLE, FLSkills
- Security guard license
- Surveillance operation
- Patrol operations
- Emergency response
- Emergency evacuation procedures
- Incident documentation
- Security compliance
- Threat assessment
- First aid and CPR certified
- Conflict de-escalation
Certification
- Certifications & Licenses
Florida Class D Security LicenseLicensed Security Officer Credential
Florida Class G Security LicenseStatewide Firearms License for Security Officers
Timeline
Security Officer
Allied Universal Security Services
04.2025 - Current
Customer Service Representative
Maximus Federal Services
02.2024 - 03.2025
Security Officer
First Coast Security Services
07.2022 - 12.2024
Security Officer
Gray’s Security Service
06.2021 - 01.2025
Safeserv - Culinary Arts
Job Corps
08.2012 - 12.2013
Wiliiam M Raines