Ranya Fayad
Boc Raton,FL
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.
Overview
11
11
years of professional experience
Work History
Operations Manager
Mega Events
01.2014 - Current
- Organized ticket sales campaigns through various online platforms in order to maximize revenue generation
- Assessed customer feedback after each event in order to identify areas of improvement for future events
- Collected fees, commissions, and other payments, accorded to contract terms
- Facilitated communication between agents, managers, venues and promoters
- Managed event staff members by providing clear instructions on roles and responsibilities during each event
- Negotiated with managers, promoters, union officials, and other persons regarded clients' contractual rights and obligations
Hospitality Services Manager
Boca Raton Beach Club (Waldorf Astoria)
02.2021 - 07.2022
- Successfully managed daily operations of a busy hotel, including supervising staff and resolving customer complaints
- Reviewed guest feedback surveys on a regular basis and took corrective actions as needed
- Responded to and promptly resolved guest complaints or issues to maintain guest satisfaction
- Coordinated with other departments to ensure hotel events ran smoothly
- Established procedures for handling difficult guests, reducing the number of escalated situations
Owner, Operator
Ali Baba, Clouds Expo, QIX
09.2014 - 02.2021
- Managed the daily operations related to customer service, inventory management, and marketing
- Negotiated contracts and agreements with business partners, vendors, and customers
- Maintained up-to-date records of business transactions using accounting software such as QuickBooks
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Established strong relationships with vendors to ensure quality products at competitive prices
- Managed budgets effectively by accurately forecasting expenses and revenues
Skills
- Team Leadership
- Collaborative Partnerships
- Contract Review and Recommendations
- Data Management
- Contract Creation
- Supplier Relationship Negotiation
- Special Event Planning
- Sales Expertise
Timeline
Hospitality Services Manager
Boca Raton Beach Club (Waldorf Astoria)
02.2021 - 07.2022
Owner, Operator
Ali Baba, Clouds Expo, QIX
09.2014 - 02.2021
Operations Manager
Mega Events
01.2014 - Current
Similar Profiles
SHARIF HUSSAINSHARIF HUSSAIN
Director Operation at Mega Yarn Dyeing Mills And Mega Fashion Wear LimitDirector Operation at Mega Yarn Dyeing Mills And Mega Fashion Wear Limit
Aryan KumarAryan Kumar
Wedding Events at Panchasheel Events,Dream Weavers Events,Limeli8 Events & Entertainment,Ekaya Events,E9 EventsWedding Events at Panchasheel Events,Dream Weavers Events,Limeli8 Events & Entertainment,Ekaya Events,E9 Events
Amanda SavinoAmanda Savino
Server/Bartender at 24 Carrots Events Catering And EventsServer/Bartender at 24 Carrots Events Catering And Events
Sakine GuvenSakine Guven
Cook's Assistant at Stonebridge Country ClubCook's Assistant at Stonebridge Country Club
Carlos MarchiCarlos Marchi
Conhecimentos Diversos at AutonomousConhecimentos Diversos at Autonomous