Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raphael Almanza

Annandale,VA

Summary

Dedicated Sys Engineer/Admin with 5 years of comprehensive experience in the Managed Service Provider field, currently contributing IT expertise to a nonprofit organization. Security+ certified IT Engineer adept at optimizing IT operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Administrator II

Alfred Street Baptist Church
06.2022 - Current
  • I serve as the Technical Expert in the area of system administration for multiple operating systems and environments
  • Plan and make recommendations for necessary hardware and software upgrades to support system growth
  • Monitor the performance of servers, software, hardware, and network both onsite and in the Azure cloud
  • Protect corporate data by maintaining consistent backups and disaster recovery plans
  • Monitor security of the network and systems and mitigate risks
  • Install and manage servers, devices, and firewalls
  • Train new System Users and setup their accounts
  • Provide support for escalated help desk requests
  • Perform health monitoring and maintenance for servers, virtual machines, and server-based applications (SQL, IIS, FTP, etc.)
  • I also help develop, document, communicate and enforce ASBC IT and network technology policies.

Systems Administrator II

Ntiva Managed IT and Cloud Services
11.2021 - 06.2022
  • I was a Systems Administrator level II for Ntiva (MSP) in Tyson’s, VA
  • Some of things I support is Dell computers, Dell Servers
  • WatchGuard Firewalls/SonicWalls, CW Manage/Automate, O365 Admin/ Azure AD, SSL VPN, AppRiver, Datto, Duo, Webroot, MSP Backup, BitDefender, etc
  • A lot more services
  • By improving our methodologies and our SOP, I use my experience from working at other IT positions and MSPs, I document everything in ITGlue
  • Take part in acquisition migration projects of different MSP companies and their environment's and instances.

Systems Engineer

BDNET Corp. Networking (MSP)
11.2020 - 11.2021
  • I Provided remote and onsite support for our clients
  • This is done by phone, email, and our ticketing software ConnectWise
  • Install/troubleshoot and resolve computer and network related problems
  • Update and maintain infrastructure documentation and SOP’s
  • Stay abreast of client needs at all times and address with urgency
  • Install and troubleshoot 3rd party applications
  • Conduct root-cause analysis for recurring problems
  • Ensure that clients' infrastructure is healthy, stable and configured with accepted IT best practices
  • Provide onsite user support at client sites
  • Provided some on-call and after-hours support
  • Communicated constantly with co-workers and clients to ensure clients' expectations are met and exceeded
  • Provide technical leadership both internally and externally.

Jr Systems Engineer

Toyota Jim Coleman Automotive
10.2019 - 10.2020
  • Documented system configuration, mapping and processes.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Collaborated with executive team to define business requirements and systems goals.
  • Delivered helpdesk service and support to users.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.

Education

High School Diploma -

Annandale High School
Annandale, VA
07.2018

Skills

  • On prem and cloud server migration and projects
  • Networking protocols, firewall policy and rules, site to site vpn's
  • Azure AD, Sharepoint/OneDrive, O365 management, Exchange online management
  • MFA, conditional access policies, (DUO or WatchGuard Authpoint knowledge)
  • Public DNS record management, MX, A, CNAME, TXT
  • Email troubleshooting, content filtering and other firewall security service management
  • AD FSMO Roles, AD Structure, OU management, Group Policy Mgmt/implementation
  • RMM (N-Able) ConnectWise Manage
  • SonicWALL/Watchguard Cloud and firewall advanced management

Certification

CompTIA Security+

Timeline

Systems Administrator II

Alfred Street Baptist Church
06.2022 - Current

Systems Administrator II

Ntiva Managed IT and Cloud Services
11.2021 - 06.2022

Systems Engineer

BDNET Corp. Networking (MSP)
11.2020 - 11.2021

Jr Systems Engineer

Toyota Jim Coleman Automotive
10.2019 - 10.2020

High School Diploma -

Annandale High School

CompTIA Security+

Raphael Almanza