Raphael Almanza
Annandale,VA
Summary
Dedicated Sys Engineer/Admin with 5 years of comprehensive experience in the Managed Service Provider field, currently contributing IT expertise to a nonprofit organization. Security+ certified IT Engineer adept at optimizing IT operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Administrator II
Alfred Street Baptist Church
2022.06 - Current
- I serve as the Technical Expert in the area of system administration for multiple operating systems and environments
- Plan and make recommendations for necessary hardware and software upgrades to support system growth
- Monitor the performance of servers, software, hardware, and network both onsite and in the Azure cloud
- Protect corporate data by maintaining consistent backups and disaster recovery plans
- Monitor security of the network and systems and mitigate risks
- Install and manage servers, devices, and firewalls
- Train new System Users and setup their accounts
- Provide support for escalated help desk requests
- Perform health monitoring and maintenance for servers, virtual machines, and server-based applications (SQL, IIS, FTP, etc.)
- I also help develop, document, communicate and enforce ASBC IT and network technology policies.
Systems Administrator II
Ntiva Managed IT and Cloud Services
2021.11 - 2022.06
- I was a Systems Administrator level II for Ntiva (MSP) in Tyson’s, VA
- Some of things I support is Dell computers, Dell Servers
- WatchGuard Firewalls/SonicWalls, CW Manage/Automate, O365 Admin/ Azure AD, SSL VPN, AppRiver, Datto, Duo, Webroot, MSP Backup, BitDefender, etc
- A lot more services
- By improving our methodologies and our SOP, I use my experience from working at other IT positions and MSPs, I document everything in ITGlue
- Take part in acquisition migration projects of different MSP companies and their environment's and instances.
Systems Engineer
BDNET Corp. Networking (MSP)
2020.11 - 2021.11
- I Provided remote and onsite support for our clients
- This is done by phone, email, and our ticketing software ConnectWise
- Install/troubleshoot and resolve computer and network related problems
- Update and maintain infrastructure documentation and SOP’s
- Stay abreast of client needs at all times and address with urgency
- Install and troubleshoot 3rd party applications
- Conduct root-cause analysis for recurring problems
- Ensure that clients' infrastructure is healthy, stable and configured with accepted IT best practices
- Provide onsite user support at client sites
- Provided some on-call and after-hours support
- Communicated constantly with co-workers and clients to ensure clients' expectations are met and exceeded
- Provide technical leadership both internally and externally.
Jr Systems Engineer
Toyota Jim Coleman Automotive
2019.10 - 2020.10
- Documented system configuration, mapping and processes.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Collaborated with executive team to define business requirements and systems goals.
- Delivered helpdesk service and support to users.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
Education
High School Diploma -
Annandale High School
Annandale, VA07.2018
Skills
- On prem and cloud server migration and projects
- Networking protocols, firewall policy and rules, site to site vpn's
- Azure AD, Sharepoint/OneDrive, O365 management, Exchange online management
- MFA, conditional access policies, (DUO or WatchGuard Authpoint knowledge)
- Public DNS record management, MX, A, CNAME, TXT
- Email troubleshooting, content filtering and other firewall security service management
- AD FSMO Roles, AD Structure, OU management, Group Policy Mgmt/implementation
- RMM (N-Able) ConnectWise Manage
- SonicWALL/Watchguard Cloud and firewall advanced management
Certification
CompTIA Security+
Timeline
Systems Administrator II
Alfred Street Baptist Church
2022.06 - Current
Systems Administrator II
Ntiva Managed IT and Cloud Services
2021.11 - 2022.06
Systems Engineer
BDNET Corp. Networking (MSP)
2020.11 - 2021.11
Jr Systems Engineer
Toyota Jim Coleman Automotive
2019.10 - 2020.10
High School Diploma -
Annandale High School
CompTIA Security+
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