Raphael Alvarado
Elizabeth,NJ
Summary
Results-driven operations leader with 8+ years of experience managing end-to-end warehouse operations, inventory control, and logistics in high-volume environments. Demonstrated success in optimizing performance and scaling fulfillment for Amazon and Walmart marketplaces. Skilled in driving process improvements, coordinating supply chain activities, leading teams, and implementing quality control systems to enhance customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager
Lucky
11.2019 - Current
- Oversaw warehouse operations and inventory control for e-commerce order fulfillment across Amazon and Walmart platforms
- Implemented process improvements to increase operational efficiency, reduce error rates, and enhance customer satisfaction
- Led cross-functional teams in logistics, inventory planning, and quality control, ensuring SLA compliance and timely shipping
- Trained warehouse staff on operational procedures, safety standards, and software tools for inventory and fulfillment
- Collaborated with IT and supply chain teams to upgrade warehouse management systems and reporting tools
Reverse Logistics Manager
ADN Global LLC
05.2018 - 09.2019
- Managed returns processing, restocking, and disposition strategies for products sold via Amazon marketplace
- Developed SOPs for returned goods handling, improving accuracy and recovery rates
- Analyzed returns data to identify product issues and inform procurement and quality control processes
E-commerce Specialist
PCS Wireless
01.2016 - 09.2017
- Managed and optimized product listings increasing visibility
- Supported order fulfillment and inventory tracking across multiple marketplaces
- Handled customer service and returns through online platforms, ensuring resolution aligned with company policy
Inventory Manager
Mobile Pros
02.2014 - 12.2015
- Directed daily inventory operations and optimized storage strategies to improve space utilization and order accuracy
- Conducted regular audits and cycle counts, maintaining 99%+ inventory accuracy
- Integrated inventory processes with e-commerce systems to ensure real-time stock visibility across Amazon/eBay listings
- Coordinated with purchasing and sales departments to forecast demand and maintain stock levels
Education
Associate of Science - Accounting
Union College
Cranford, NJ05-2016
Bachelor of Science - Industrial Engineering
Pontifical Catholic University of Peru
Lima, Peru12-2013
Skills
- Amazon and Walmart seller operations
- Warehouse Operations & Fulfillment
- Inventory Auditing & Cycle Counting
- Team management and development
- Quality Assurance
- ERP and WMS expertise
- Cross-functional collaboration
- System troubleshooting expertise
- Project Coordination
- Inventory Management
- Performance analysis
- Strategic management of organizational structures
- Operational workflow improvement
- Process optimization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Lucky
11.2019 - Current
Reverse Logistics Manager
ADN Global LLC
05.2018 - 09.2019
E-commerce Specialist
PCS Wireless
01.2016 - 09.2017
Inventory Manager
Mobile Pros
02.2014 - 12.2015
Associate of Science - Accounting
Union College
Bachelor of Science - Industrial Engineering
Pontifical Catholic University of Peru
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