Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raphael Anaba

Dumfries,VA

Summary

Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

9
9
years of professional experience

Work History

Store Supervisor

Shoprite Store
07.2020 - 10.2023
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Store Associate

Melcom Ghana LTD
09.2017 - 04.2020
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Ticketing Agent

Country Travel & Tours LTD
03.2015 - 07.2017
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Reviewed tickets, identification and passports to verify traveler identity.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.

Education

Degree in Air Ticketing And Reservation - Air Ticketing

Global School of Aviation And Management
Kumasi Ghana
12.2014

High School Diploma -

Tamale High School
Tamale Ghana
05.2011

Skills

  • Inventory Management
  • Pricing Strategies
  • Team Building and Leadership
  • Store Merchandising
  • Shift Scheduling
  • Resource Allocation
  • Staff Supervision

Languages

English
Professional Working

Timeline

Store Supervisor

Shoprite Store
07.2020 - 10.2023

Store Associate

Melcom Ghana LTD
09.2017 - 04.2020

Ticketing Agent

Country Travel & Tours LTD
03.2015 - 07.2017

Degree in Air Ticketing And Reservation - Air Ticketing

Global School of Aviation And Management

High School Diploma -

Tamale High School

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Raphael Anaba