Raphael Bueno

Certified SAP Business One v10 Consultant with deep knowledge in Implementing, Configuring and Testing SAP B1 Modules. Successfully led and supported both Domestic and International Implementation Projects while ensuring alignment with business objectives and budgets. Strong technical skills combined with ability to communicate effectively across all levels of organization. Demonstrated impact through optimized workflow processes, improved system functionality and user satisfaction in previous roles.

SAP Certified Application Associate - SAP Business One Release 10.0, 03/21

• English, Fluent/Native
• Brazilian Portuguese, Fluent/Native
• Spanish, Professional
• SQL, Intermediate

• N'WARE TECHNOLOGIES, Dover, NH, SAP B1 CONSULTANT ANALYST (USA), 04/22 - Present, Responsible for assigned SAP Business One projects while keeping within budget and on Milestone targets, Applying consulting best practices in Discovery, Business Analysis, and process documentation with C-Level and SME (Subject Matter Expert) users, Prepare functional documentation for implementations, change requests, custom reporting, Priority handling of assigned projects with client and internally within multiple departments, Cross-team collaboration with Technical, Management and Functional members, Responsible for training SMEs and end-users, Responsible for installation, configuration, and maintenance of applications software and AddOns such as Avalara AvaTax (Argentis Add-On), Boyum B1 Usability Package and Print & Delivery, SPS EDI Implementation lead
• LBSi - LONG BUSINESS SYSTEMS INC. (now NOBL Q), Strongsville, OH, SAP B1 IMPLEMENTATION CONSULTANT - PROJECT MANAGER, 08/20 - 03/22, Provided Implementation Consultation, Project Management and Support, Delivered expertise of all SAP Business One Modules and Best Practices, Effectively communicating with Clients and C-Level Executives, Responsible for supporting 38 clients directly, responding via e-mail, phone and video meetings while troubleshooting, addressing change management and root cause analysis, Implemented and provided support to a variety of Industries including Manufacturing, Logistics, Distributors, Service Organizations and Pharmaceuticals, Onsite training delivery expertise and assistance during Go-Live and Post Go-Lives, Multilingual support to International clients (English/Portuguese/Spanish), Internal point of reference of Avalara AvaTax including CertCapture, Scope of Work documentation writing to Development team customization estimation
• KONICA MINOLTA - ALL COVERED BUSINESS SOLUTIONS, Phoenix, AZ, SAP B1 FUNCTIONAL CONSULTANT - SERVICES & LOGISTICS LEAD, 02/18 - 08/20, Interacted directly with SMEs, SAP FORZA ERP core team, Implementation team, Technical consultants, and project leader, Internal Project Updates to Project Manager and Implementation team members, Addressed, managed and incentivized change management and processes during new implementations and on-going trainings, Prepared test scripts for configured scenarios. Tests also included Unit testing, System Integration Testing, Exploratory Testing, Performance Testing, User Acceptance Testing, and/or client specific software testing, Documentation, Video creation and updates due to new features or process improvements, SQL Queries for internal and external consulting, Raised process, provided solution improvement ideas to customer; share new learning with the rest of the implementation team, especially when 3rd Party Add-Ons are involved (N'Ware LISA, Achieve IT - Resolv, Third Wave ShipEasy), Full Implementation cycles - including onsite Go-Live and remote Go-Live, remote backup
• SAINT VINCENT COLLEGE, Latrobe, PA, COORDINATOR FOR RESIDENCE LIFE, 08/17 - 01/18, Supervised a staff of two Associate Directors and 22 Resident Assistants, Served on campus-wide retention intervention committee and assisted with retention efforts under the direction of Academic Affairs, Monitored and traced programming initiatives in all residence halls, Upheld and articulated college policies and protocol relating to student conduct and housing, Managed the educational and operational functions of a Residence Hall of 430 first year students
• ROMANELLO BUENO OBSTETRICS & GYNECOLOGY CLINIC, Mogi Mirim, São Paulo, ADMINISTRATIVE MANAGER, 09/15 - 11/16, Monitored the Clinic daily numbers (Billing / calls), Advised on financial and business processes, policies, and procedures. Drafted business policies and processes as assigned by Clinic's owner, Scheduled and verified grid schedule/surgeries, contacted local hospitals for possible schedule conflicts, Served as an internal and external liaison for the Clinic to provide and ensure a smooth, efficient and appropriate flow of information between local Hospitals and Healthcare Providers
• CARNEGIE LEARNING, INC. - MATHEMATICS SOFTWARE & PUBLISHING, Pittsburgh, PA, SR. CLIENT RELATIONSHIP MANAGER, 01/11 - 08/13, Customer relations and sales cycles in the state of Texas, Hawaii, Nevada and Montana, Part of cross-functional team of sales representatives, developing RFPs, introduction, and demonstration of products (software and textbooks) via Cisco WebEx and Conference, Worked with three Account Managers in Texas resulting in US$ 1,567,000 dollars in sales in 2012, Managed Open Territory while generating US$ 289,000 in sales in 2012
• RAVEN INDUSTRIES, RWF - OEM COMPATIBLE TONER MANUFACTURER, Latrobe, PA, SALES MANAGER / CUSTOMER SALES REPRESENTATIVE, 09/09 - 12/10, Managed 106 Accounts within the lower 48 US States and Canada, Increased account base from 87 to 106 accounts (21% increase), Interacted and participated in the Reprographic Industry National Trade Shows, Involved with new marketing initiatives and product introduction, Involved in every step of sales process, from Prospecting to Shipping