Raphael Guerrero
Fairfield,CA
Summary
A recent Computer Science graduate from CSUS with a strong drive to apply academic knowledge in real-world settings. Actively seeking opportunities to gain practical experience and contribute effectively in a professional environment.
Overview
4
4
years of professional experience
Work History
Implementation and Project Specialist
Innovative Business Solutions
11.2023 - Current
- Proficient in HCM software with focus on timekeeping and management.
- Skilled in delivering effective client solutions through timely response to tickets and calls, ensuring swift issue resolution and high client satisfaction.
- Experienced in executing special projects, including coding solutions such as developing RPA ACA error reporter program, which significantly reduced annual workload of 300 hours to just one hour. This program automates error reporting from XML files, streamlining process of generating comprehensive error reports for clients.
- Provide tailored services by configuring client systems to accommodate various employee experiences, including diverse timekeeping methods and pay calculations.
- Specialize in setting up customized workflows to ensure user satisfaction and automate report generation for valuable insights to clients.
Web Developer
Samuel Brett Williams (Senior Project)
08.2022 - 08.2023
- Collaborated with cross-functional team of students to redesign and optimize Samuel's personal website, focusing on both aesthetic appeal and technical functionality.
- Designed and implemented robust MySQL database system to support dynamic content generation, ensuring efficient data management.
- Demonstrated proficiency in modern web development technologies, including React.js, to create and deploy website features, enhancing user experience.
- Employed Jira as project management tool to streamline development workflows, conduct regular client meetings, and manage project requirements effectively, ensuring smooth project delivery.
- Maintained open and extensive communication with client throughout project lifecycle, leading to successful attainment of project milestones and deadlines.
PC Systems Integrator
Freelancer
03.2020 - 04.2021
- Diagnosed and resolved hardware and software issues on computers.
- Conducted installation, maintenance, and repairs on internal computer components and software applications.
- Advised on acquisition of new hardware and software, as well as replacements.
- Revitalized PC systems, built new PC systems, and related peripherals, including monitors, networking devices, printers, and more.
- Received 100% positive feedback from 100 clients, consistently exceeding client expectations
Education
Bachelor’s Degree - Computer Science
Sacramento State University
Sacramento, CA05.2023
Skills
- General knowledge with several coding technologies
- Proficient with Java, Python, React
- Proficient in using case management systems such as Jira
- Proficient in diagnosing and resolving hardware and software issues for desktops and laptops
- Average typing speed of 80 wpm
- Years of experience operating with Microsoft Windows Devices and Applications such as Word, Excel,etc
- Proficiency in Google suite technologies such as G-mail, Docs, Slides, etc
- Understanding of TCP/IP protocols and NON-TCP/IP protocols
- Solid knowledge of Microsoft Server
- Solid knowledge of Active Directory
- Solid knowledge of setting up and configuring LAN/WAN interfaces
- Solid knowledge of VPN configuration
Timeline
Implementation and Project Specialist
Innovative Business Solutions
11.2023 - Current
Web Developer
Samuel Brett Williams (Senior Project)
08.2022 - 08.2023
PC Systems Integrator
Freelancer
03.2020 - 04.2021
Bachelor’s Degree - Computer Science
Sacramento State University
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