Samantha Fey
Blanchester
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service and management. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex issues. Adept at resolving issues efficiently, ensuring customer satisfaction, maintaining organized records, and demonstrating strong work ethic and attention to detail. A thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Implementation Project Specialist
Cintas
Mason Ohio
01.2025 - Current
- Managed project timelines and deliverables to ensure adherence to client deadlines.
- Coordinated cross-functional teams to streamline communication and enhance project collaboration.
- Developed comprehensive project plans utilizing Cintas-specific methodologies and tools.
- Evaluated project outcomes, identifying areas for process improvement and efficiency gains.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Assisted with training sessions on project management best practices and process adoption
Customer Contact Center
Cintas
Mason, Ohio
06.2024 - 01.2025
- Utilized problem solving skills to identify root cause of customer issues and provide appropriate solutions.
- Managed multiple tasks efficiently while meeting tight deadlines.
- Took on additional projects and completed them accurately and efficiently, going above and beyond expectations.
- Analyzed customer feedback to improve the quality of service provided.
- Demonstrated excellent communication skills when interacting with customers and partners via phone or email.
- Assisted with training new employees on customer service principles and practices.
- Tracked progress of assigned projects using Microsoft Office programs such as Excel or Word.
- Learned new software applications quickly in order to improve efficiency of daily operations.
Customer Service/Sales
Tiger Fitness
Loveland, Ohio
03.2023 - 05.2024
- Provided technical assistance when troubleshooting issues related to ordering procedures or software applications.
- Resolved customer complaints regarding order fulfillment or product quality in a timely manner.
- Collaborated with cross-functional teams on new product launches and initiatives.
- Coordinated activities between internal staff members and external vendors to ensure timely delivery of products or services.
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Attended regular team meetings to discuss performance metrics, challenges faced and potential solutions.
- Adapted quickly to changing circumstances while working under pressure in a fast-paced environment.
- Implemented innovative methods for increasing efficiency in daily processes.
Education
In Process - Mechanical Engineering
University of Cincinnati
Cincinnati, OH, USSkills
- Professionalism and Courtesy
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- Detail-oriented
- Customer Satisfaction
- Project Planning
- Work Planning and Prioritization
Accomplishments
Catalog Quarterly VIP Q1 FY26
Timeline
Implementation Project Specialist
Cintas
01.2025 - Current
Customer Contact Center
Cintas
06.2024 - 01.2025
Customer Service/Sales
Tiger Fitness
03.2023 - 05.2024
In Process - Mechanical Engineering
University of Cincinnati