Jacklyn Whitley
LIBERTY LAKE,WA
Summary
Implementation and project professional with nearly nine years of experience coordinating client implementations, onboarding, cross-functional teams, procurement operations, and customer support within the energy industry. Proven ability to manage timelines, communicate with stakeholders, solve complex operational challenges, and guide projects from planning through execution. Passionate about delivering successful customer outcomes and building strong customer relationships.
Overview
11
11
years of professional experience
Work History
Implementation Project Specialist
Engie Impact, Spokane
Spokane
06.2025 - Current
- Coordinate Implementation activities for large client accounts from kickoff through successful transition.
- Partner with internal teams to ensure timely onboarding and deployment milestones.
- Track project timelines, documentation, risks, and deliverables throughout implementation.
Waste Procurement Project Coordinator
Engie Impact, Spokane
Spokane
01.2024 - 05.2025
- Coordinated procurement initiatives to secure compliant waste hauler services, achieving cost effectiveness through strategic vendor selection.
- Reviewed and organized large datasets to facilitate competitive bidding and enhance negotiation outcomes.
- Collaborated with suppliers, vendors and utilities with clients to ensure accurate contract terms for service alignment and successful transitions.
- Resolved contract discrepancies while tracking project milestones to ensure alignment with service delivery timelines.
- Trained and mentored new team members on processes, communication standards, and workflow best practices.
Waste Project Specialist
Engie Impact, Spokane
Spokane
09.2021 - 12.2024
- Served as the primary customer contact for complex service issues, coordinating with vendors and internal teams to deliver timely resolutions and maintain client satisfaction.
- Managed high-volume inbound calls and emails from clients, addressing urgent issues like missed pickups, overflows, extra hauls, service delays, and container changes to ensure timely resolutions.
- Led cross-functional teams to streamline project workflows and improve efficiency.
- Developed comprehensive project plans, ensuring alignment with organizational goals and client expectations.
- Managed stakeholder communications, providing updates on project status and addressing concerns proactively.
Utility Market Analytics Specialist
Engie Impact, Spokane
Spokane
10.2019 - 09.2021
- Analyzed customer usage data, identifying trends and discrepancies to uncover savings opportunities for clients.
- Cleaned, validated, and organized large datasets, resolving utility billing complications to enhance accuracy and client satisfaction.
- Applied mathematical and analytical methods to pinpoint root causes of issues.
- Generated actionable insights and detailed reports for clients and internal teams, facilitating informed decision-making.
Utility Market Accounts Specialist (Bankruptcy)
Engie Impact, Spokane
Spokane
10.2017 - 10.2019
- Managed a portfolio of client utility accounts undergoing bankruptcy, ensuring all account actions complied with legal bankruptcy requirements between the client and utilities.
- Served as primary contact between utilities and internal teams, communicating account status, required documentation, and service impacts to the client.
- Processed and monitored account changes, payment arrangements, deposit requests, and shutoff holds, maintaining accurate account representation throughout bankruptcy timeline.
- Prioritized sensitive cases with urgency and discretion, managing complex situations with accuracy and professionalism.
Administrative Assistant
Wellness Enhancement Center, Coeur D’Alene, ID
Coeur D’Alene, ID
04.2015 - 05.2017
- Coordinated office operations by managing phone communications and scheduling meetings to enhance workflow.
- Executed administrative tasks including filing, scanning, and preparing documents to maintain organized records.
- Maintained office equipment, inventory, and repair schedules.
- Facilitated accounts receivable processes and coordinated with office accountant to streamline financial operations.
Education
Bachelor of Science - Business Management
BYUI
12-2025
Skills
- Project management
- Client Onboarding
- Project planning
- Timeline management
- Implementation Metrics
- Stakeholder engagement
- Cross-functional Coordination
- Process Improvement
- Customer Success
- Training & Enablement
- Client communication
- Conflict Resolution
Timeline
Implementation Project Specialist
Engie Impact, Spokane
06.2025 - Current
Waste Procurement Project Coordinator
Engie Impact, Spokane
01.2024 - 05.2025
Waste Project Specialist
Engie Impact, Spokane
09.2021 - 12.2024
Utility Market Analytics Specialist
Engie Impact, Spokane
10.2019 - 09.2021
Utility Market Accounts Specialist (Bankruptcy)
Engie Impact, Spokane
10.2017 - 10.2019
Administrative Assistant
Wellness Enhancement Center, Coeur D’Alene, ID
04.2015 - 05.2017
Bachelor of Science - Business Management
BYUI