Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raphael Moreira Galdino

Miami,FL

Summary

Experienced Customer Service with an energetic and optimistic attitude and exceptional work ethic assisting customers in their needs. High energy and outgoing with a dedication to positive guest relations. Dependable and quick-learning team player with effective communication and organization skills. English, Spanish, Portuguese, and cash handling background. Work well under pressure with exceptional interpersonal skill. Highly responsible and reliable.


Overview

9
9
years of professional experience

Work History

Blue Ribbon Japanese Restaurant
10.2022 - Current
  • Deliver exceptional, friendly, and fast service
  • Answer questions about menu selections and made recommendations when requested
  • Appropriately suggest additional items to customers to increase restaurant sales, like special drinks and specials of the day.

Cerveceria La Tropical
02.2022 - 09.2022
  • Delivered exceptional, friendly, and fast service
  • Answered questions about menu selections and made recommendations when requested
  • Appropriately suggested additional items to customers to increase restaurant sales, like special drinks and specials of the day.

Customer Service

Wix.com, Inc
11.2020 - 05.2021
  • Build a strong relationship with Wix users, uncovering their needs and guiding them to success throughout their user journey.

Front Desk Receptionist and Reservationist

Ibis Hotel
12.2014 - 11.2015
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Education

Associate - Arts - Accounting

Miami Dade College
07.2025

Bachelor’s degree - Agricultural Engineering

Universidade Estadual do Maranhao
2014

Skills

  • Issue and Complaint Resolution
  • Organizational Systems
  • Business Development
  • Monetary Transactions
  • Microsoft Office
  • PowerPoint Presentations
  • Customer Service
  • Accounting Familiarity
  • Mail Sorting and Distribution
  • Basic Bookkeeping
  • Excel Spreadsheets

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Professional Working

Timeline

Blue Ribbon Japanese Restaurant
10.2022 - Current

Cerveceria La Tropical
02.2022 - 09.2022

Customer Service

Wix.com, Inc
11.2020 - 05.2021

Front Desk Receptionist and Reservationist

Ibis Hotel
12.2014 - 11.2015

Associate - Arts - Accounting

Miami Dade College

Bachelor’s degree - Agricultural Engineering

Universidade Estadual do Maranhao

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Raphael Moreira Galdino