Raphael Musyoki
Lawrence,KS
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Committed to continuous improvement and innovation in personal growth and skills.
Overview
7
7
years of professional experience
Work History
Footwear Team Lead
Dicks Sporing Goods
Lawrence, KS
10.2020 - Current
- Responsible for providing leadership and direction to the Footwear team members, ensuring that customer service standards are met.
- Developed strategies and plans to increase team productivity and efficiency.
- Assisted customers with product selection, fitting, styling advice, payment processing and returns.
- Trained new employees on company policies and procedures related to footwear products.
- Conducted regular audits of stock levels within the Footwear department to ensure adequate inventory was available at all times.
Cashier
Walmart
Olathe, KS
01.2019 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
Sandwich Artist
SUBWAY®Restaurants
Olathe, KS
03.2018 - 12.2018
- Prepared food items such as sandwiches, salads, wraps, and drinks according to customer orders or company recipes.
- Greeted customers and provided product knowledge.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Executed opening, closing, and shift change responsibilities in accordance with established company protocols.
Education
Associate of Business Administration - Business Administration And Management
University of Kansas
Lawrence, KS12-2025
Skills
- Product Promotion
- Sales Promotions
- Friendly and Helpful
- Goal-Driven
- Active Listening
- Adaptability and Flexibility
- Teamwork and Collaboration
- Customer Service
Timeline
Footwear Team Lead
Dicks Sporing Goods
10.2020 - Current
Cashier
Walmart
01.2019 - 03.2020
Sandwich Artist
SUBWAY®Restaurants
03.2018 - 12.2018
Associate of Business Administration - Business Administration And Management
University of Kansas
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