RAPHAEL OVALLE HENRIQUEZ
Bronx,NY
Summary
Dependable professional with excellent negotiation and communication skills. Proven ability to build strong customer relationships and drive sales growth in diverse retail environments.
Overview
2
2
Languages
28
28
years of professional experience
Work History
Uber Driver
UBER
The Bronx, New York
10.2023 - Current
- Navigated city routes efficiently while ensuring passenger safety and comfort.
- Maintained vehicle cleanliness and functionality to uphold Uber's quality standards.
- Adapted to traffic conditions and passenger preferences for smooth rides.
Sales Representative
Marina Ice Cream Corporation
Queens, New York
12.2020 - 03.2023
- Sales of ice cream of various brands like Ben&Jerry's, Breyers, Magnum, Good Humor, Turkey Hill
- Managed portfolio of over 100 clients to enhance customer satisfaction and retention.
- Developed strong customer relationships that drove sales growth.
- Resolved customer inquiries and complaints efficiently to maintain service excellence.
- Monitored inventory levels and restocked products to ensure optimal availability.
- Worked with supermarkets (Food Bazar, Shop Fare, Fine Fare, Key Food, C-Town) and independent stores
- Managed to keep the accounts receivable up to date
Direct Store Delivery Driver
Marina Ice Cream Corporation
Queens, New York
04.2015 - 12.2020
- Delivered ice cream products safely to various supermarkets and stores in a timely manner.
- Developed strong customer relationships that drove sales growth
- Communicated with customers to address inquiries and ensure satisfaction.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected vehicle and maintained gas, oil and water levels.
Direct Store Delivery Assistant Driver
Marina Ice Cream Corporation
Queens, New York
01.2014 - 12.2014
- Loaded delivery vehicles with ice cream products following safety protocols.
- Maintained cleanliness and organization of delivery equipment and workspace.
- Ensured that all deliveries were complete, accurate and on time.
- Handled merchandise in accordance with product handling standards
Retail Supervisor
Baltimore Dominicana (BALDOM)
Santiago, Dominican Republic
08.2003 - 12.2013
- Sales of all the products manufactured by the company such as Mayonnaise & Ketchup Baldom, Powder & Liquid seasoning Ranchero, Soy & Worcestershire Sauce Ranchero, Garlic Paste, among others.
- Supervised daily operations and staff performance in retail environment and used to motivate sales representatives and delivery drivers.
- Implemented strategies to meet departamental and company sales objectives
- Had strong relationship with clients which facilitated negotiations and the introduction of new products
- Handled customers issues and managed to find solutions that were beneficial for everyone
- Communicated with management regularly regarding the efficient flow of goods and services
- Worked with Bodegas and Mini Markets
Retail Sales Associate
Baltimore Dominicana (BALDOM)
Santiago, Republica Dominicana
06.1998 - 08.2003
- Sales of all the products manufactured by the company such as Mayonnaise & Ketchup Baldom, Powder & Liquid seasoning Ranchero, Soy & Worcestershire Sauce Ranchero, Garlic Paste, among others.
- Managed inventory levels and organized merchandise on sales floor.
- Participated in promotional events to enhance customer engagement and sales.
- Completed transactions in an efficient manner while providing excellent customer service.
- Had strong relationship with clients which helped with sales growth and with the introduction of new products
Education
Bachelor of Arts - Business Administration
Universidad Abierta Para Adultos (UAPA)
Santiago, Dominican Republic04-2009
Skills
- Excellent negotiation skills
- Excellent written and verbal communication skills
- Able and Willingness to travel
- Customer service
- Customer relationship management
- Dependable and reliable
- Teamwork and collaboration
- Self motivation
Languages
Spanish
Full Professional
English
Professional
Timeline
Uber Driver
UBER
10.2023 - Current
Sales Representative
Marina Ice Cream Corporation
12.2020 - 03.2023
Direct Store Delivery Driver
Marina Ice Cream Corporation
04.2015 - 12.2020
Direct Store Delivery Assistant Driver
Marina Ice Cream Corporation
01.2014 - 12.2014
Retail Supervisor
Baltimore Dominicana (BALDOM)
08.2003 - 12.2013
Retail Sales Associate
Baltimore Dominicana (BALDOM)
06.1998 - 08.2003
Bachelor of Arts - Business Administration
Universidad Abierta Para Adultos (UAPA)