Business administrator and Data Analyst Junior. Versatile, organized, and results-driven Business Administration professional with broad experience across project management, business process management, financial administration and specializing myself on data analysis. Known for exceptional analytical abilities, conflict resolution skills, and a fast-learning aptitude. Proven expertise in analyzing processes, human resources, and finance, combined with an intrinsic talent for leadership and communication. Ready to embrace new challenges and consistently seeking opportunities for growth and development.
Hi, I’m
Zenildo Raphael Pereira Souza
Kissimmee,United States
Summary
Overview
14
years of professional experience
1
Certification
Work History
Parc Corniche Condominium Suits – Hotel
Office Assistant and Customer Service Agent
01.2021 - Current
Job overview
- Efficiently managed daily check-ins and check-outs, serving 50 to 80 guests daily, including phone calls, walk-ins, and other guest requests
- Played an important role in the reservations department, overseeing approximately 50 Airbnb listings
- This involved pricing control, availability tracking, description updates, and photo renewals
- Under my stewardship, the Airbnb channel experienced a significant 20% increase in occupancy due to a refined pricing policy, enhanced content and changes made to the customer service protocols
- Coordinated employees throughout the property and liaised with private owners to meet their needs.
LPN Boutique Imobiliaria – Real Estate company
Administrative Consultant
01.2018 - 01.2020
Job overview
- Sourced new clients online and maintained constant communication via phone, email, and social media
- Managed company finances, generating comprehensive reports to aid the CEO during the financial restructuring process
- Provided strategic consultancy for managerial decision-making across various business areas.
Zuma Wheels - Light Alloy Wheels Distributor and Wholesaler
Intern
01.2018 - 01.2019
Job overview
- Mapped and analyzed sales processes, including promotions and online campaigns
- Decreased delinquency in 10%, negotiating and collecting debts and creating payment plans with customers.
Panificadora Pan Falcao - Bakery Firm
Assistant to General Manager
01.2016 - 01.2018
Job overview
- Managed account cataloging and organization, eliminating a backlog of over six months of undocumented files
- Streamlined inventory processes, implemented a new storage control system, and mitigated product theft
- Conducted interviews, trained staff, and enhanced sales performance, resulting in a 6% increase in monthly sales and improved customer reviews.
Guardioes Vigilancia e Transporte de Valores - Security Company
Financial Administrative Supervisor
01.2010 - 01.2015
Job overview
- Supervised finance professionals, analyzed internal reports about the financial market behavior, and negotiated reduced administrative and banking costs with our external stakeholders
- Managed daily and weekly income and expense flow, allocating financial resources efficiently
- Worked on large-scale financial projects, restructuring the collections department, and training representatives to understand client needs.
Education
Universidade Federal de Pernambuco
Bachelor of Business Administration
01.2018
University Overview
Skills
- Data Analysis
- Data Collections
- Gogle BigQuery
- Problem Solving
- Leadership and Management
- SQL and MySQL
- Strategic Planning
- Business Process Mapping
- Financial Administration
- Business Writing
- Spreadsheet Management
- Contract Preparation
Certification
- Process Data from Dirty to Clean – Google, Coursera, 2023
- Prepare Data for Exploration – Google, Coursera, 2023
- Ask Questions to Make Data-Driven Decisions – Google, Coursera, 2023
- Foundations: Data, Data, Everywhere – Google, Coursera, 2023
- Analyzing Company Performance using Ratios – Coursera, 2023
- Create a Budget with Google Sheets – Coursera, 2023
- Project Teams Management – Linkedin, 2019
- Scrum Fundamentals - Linkedin, 2019
- Purchasing and Inventory Control, SEST SENAT, 2018
- Project Management, SEST SENAT, 2018
- Learn SQL, W3 Schools
Languages
Portuguese
English
Spanish
Timeline
Office Assistant and Customer Service Agent
Parc Corniche Condominium Suits – Hotel
01.2021 - Current
Administrative Consultant
LPN Boutique Imobiliaria – Real Estate company
01.2018 - 01.2020
Intern
Zuma Wheels - Light Alloy Wheels Distributor and Wholesaler
01.2018 - 01.2019
Assistant to General Manager
Panificadora Pan Falcao - Bakery Firm
01.2016 - 01.2018
Financial Administrative Supervisor
Guardioes Vigilancia e Transporte de Valores - Security Company
01.2010 - 01.2015
Universidade Federal de Pernambuco
Bachelor of Business Administration
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