RAPHAEL RODEA
Naperville,IL
Summary
Reliable employee seeking Utility Line Locator position. Offering excellent communication, reliability, and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Delivery Driver
FedEx
Mokena, IL
11.2020 - Current
- Use hand-held scanners and physical logs to accurately track item movements.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Planned and adjusted for optimal routes based on traffic and weather conditions.
- Drove delivery truck safely while being monitored by company dashcam
- Consistently delivered 99% of packages on average of 110 stops
Media Management Specialist
Ensono
Downers Grove, IL
02.2019 - Current
- Monitored mainframe along with servers and escalated emergency technical issues beyond scope to maintain optimum up-time
- Performed documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Meticulous data entry and update tracking spreadsheets daily
- Increased hours of operation to accommodate 24/7 hours of operation
- Led team with less than 1% of errors to exceed client satisfaction
Sales Advisor
Bill Jacobs Volkswagen
Naperville, IL
06.2017 - 12.2018
- Cultivate relationships with new clients to achieve sales objectives and provide insight into new products, features, and options
- Identify customer needs and develop sales strategies for purchasing options
- Verified personal data integrity and accuracy to obtain credit information
- Top Eagle award given June 2018 for exceeding sales goals
- Consistently rated 98% - 100% satisfaction on new car surveys provided by clients
Sales Consultant
Cadillac of Naperville
Naperville, IL
10.2014 - 05.2017
- Researched new automotive releases to maintain knowledge on new products and competitive comparison
- Determined prospects' needs and crafted appropriate responses along with information on suitable products and services
- Developed professional sales presentations to creatively communicate product quality and market comparisons
- Achieved or surpassed sales quotas by as much as 150%
Lead Trainer
Performance Food Group
Montgomery, IL
05.2010 - 09.2014
- Assisted at company food show events to promote company growth with local vendors
- Responsible for training new hires and meeting performance goals of 95% or better within 3 months
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting higher pay for employees and reduce labor hours
- Compared shipping orders and invoices against contents received to verify accuracy and customer satisfaction
Education
Associate of Science -
Waubonsee Community College
Sugar Grove, IL2013
Skills
- Physically active
- Literacy skills
- Dependable
- Detail oriented
- Teamwork/collaboration
- Clean driving record
- Hand and Power Tool Operation
- Problem Detection and Resolution
- Microsoft Office
- GPS Navigation
Timeline
Delivery Driver
FedEx
11.2020 - Current
Media Management Specialist
Ensono
02.2019 - Current
Sales Advisor
Bill Jacobs Volkswagen
06.2017 - 12.2018
Sales Consultant
Cadillac of Naperville
10.2014 - 05.2017
Lead Trainer
Performance Food Group
05.2010 - 09.2014
Associate of Science -
Waubonsee Community College
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