Rapture Ratliff
Jackson,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Carside Specialist
Applebee's Neighborhood Grill & Bar
Clinton, MS
10.2021 - Current
- Utilized POS system to receive and process food and beverage orders.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Sales Associate
Shoe Dept
Clinton, Mississippi
11.2021 - 03.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Customer Service Representative
Personal Business
Jackson , Mississippi
01.2017 - 11.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - Veterinary Technology
Hinds Community College
Raymond, MS05.2024
High School Diploma -
Provine High School
Jackson, MS05.2021
Skills
- Operational Efficiency
- Food Allergies
- Creative Solutions
- Billing and Payment Processing
- Attentive Service
- Workflow Improvements
- Financial Transactions
- Customer Satisfaction
- Service Quality
- Client Support
- Phone Inquiries
- Guest Inquiries
- Communications Strategies
- Call Transfers
Timeline
Sales Associate
Shoe Dept
11.2021 - 03.2022
Carside Specialist
Applebee's Neighborhood Grill & Bar
10.2021 - Current
Customer Service Representative
Personal Business
01.2017 - 11.2019
Associate of Science - Veterinary Technology
Hinds Community College
High School Diploma -
Provine High School
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