Ernesto Reyes
Maintenance Data Specialist
Linden,NJ
Summary
Driven professional with a proven track record at Applebee's Grill + Bar, enhancing customer satisfaction and sales through efficient service and upselling. Expert in food service efficiency and interactive communication, I excel in fast-paced environments, promoting a culture of quality and teamwork. Leveraged data analysis skills in the Marine Corps to optimize operational performance, demonstrating a blend of analytical prowess and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Carside Specialist
Applebee's Grill + Bar
Linden, NJ
06.2022 - Current
- Streamlined order processing by accurately entering orders into the system and communicating with kitchen staff.
- Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
- Contributed to a positive workplace culture by maintaining a professional and supportive demeanor with colleagues, fostering teamwork and collaboration.
- Provided superior guest experiences with quick response times on phone calls, ensuring that all inquiries were addressed promptly.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Enhanced customer satisfaction by providing efficient and friendly carside service.
- Increased repeat business by building rapport with customers through attentive and personalized service.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
Maintenance Data Analyst
United States Marine Corps
Havelock, NC
08.2018 - 12.2021
- Promoted a culture of data-driven decision making within the organization by empowering team members with actionable insights gleaned from comprehensive analyses.
- Optimized asset management through the creation of detailed equipment lifecycle analyses, informing future investments and replacements.
- Increased operational performance by identifying patterns in maintenance data and recommending targeted improvements.
- Collaborated with cross-functional teams to improve overall maintenance strategies based on comprehensive data analysis.
- Streamlined maintenance processes for increased efficiency through detailed data examination and process optimization.
Retail Sales Associate
Target
Linden, NJ
07.2015 - 12.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Skills
Order accuracy
Quality control guidelines
Food running
Beverage preparation
Interactive communication skills
Food preparation and safety
Food sales and promotion
Food service efficiency
Fast food customer service
Timeline
Carside Specialist
Applebee's Grill + Bar
06.2022 - Current
Maintenance Data Analyst
United States Marine Corps
08.2018 - 12.2021
Retail Sales Associate
Target
07.2015 - 12.2017