Summary
Overview
Work History
Skills
Timeline
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Ernesto Reyes

Maintenance Data Specialist
Linden,NJ

Summary

Driven professional with a proven track record at Applebee's Grill + Bar, enhancing customer satisfaction and sales through efficient service and upselling. Expert in food service efficiency and interactive communication, I excel in fast-paced environments, promoting a culture of quality and teamwork. Leveraged data analysis skills in the Marine Corps to optimize operational performance, demonstrating a blend of analytical prowess and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Carside Specialist

Applebee's Grill + Bar
Linden, NJ
06.2022 - Current
  • Streamlined order processing by accurately entering orders into the system and communicating with kitchen staff.
  • Supported overall restaurant success by assisting in other roles or tasks as needed during busy periods or staffing shortages.
  • Contributed to a positive workplace culture by maintaining a professional and supportive demeanor with colleagues, fostering teamwork and collaboration.
  • Provided superior guest experiences with quick response times on phone calls, ensuring that all inquiries were addressed promptly.
  • Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
  • Enhanced customer satisfaction by providing efficient and friendly carside service.
  • Increased repeat business by building rapport with customers through attentive and personalized service.
  • Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.

Maintenance Data Analyst

United States Marine Corps
Havelock, NC
08.2018 - 12.2021
  • Promoted a culture of data-driven decision making within the organization by empowering team members with actionable insights gleaned from comprehensive analyses.
  • Optimized asset management through the creation of detailed equipment lifecycle analyses, informing future investments and replacements.
  • Increased operational performance by identifying patterns in maintenance data and recommending targeted improvements.
  • Collaborated with cross-functional teams to improve overall maintenance strategies based on comprehensive data analysis.
  • Streamlined maintenance processes for increased efficiency through detailed data examination and process optimization.

Retail Sales Associate

Target
Linden, NJ
07.2015 - 12.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Skills

Order accuracy

Timeline

Carside Specialist

Applebee's Grill + Bar
06.2022 - Current

Maintenance Data Analyst

United States Marine Corps
08.2018 - 12.2021

Retail Sales Associate

Target
07.2015 - 12.2017

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Ernesto ReyesMaintenance Data Specialist