Trachelle watlington
Middletown,PA
Summary
Carside Specialist with expertise in order accuracy, payment processing, and efficient food delivery coordination. Enhanced customer service standards and maintained operational quality through effective team leadership and training. Fostered positive work environments focused on customer satisfaction and high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Carside Specialist
Applebee's Grill + Bar
Middletown, PA
03.2025 - Current
- Greeted and assisted guests with carsiding orders and inquiries.
- Coordinated food delivery from kitchen to guest vehicles efficiently.
- Ensured accurate order assembly by verifying items before delivery.
- Maintained cleanliness and organization of carside area throughout shifts.
- Trained new team members on carsiding procedures and customer service standards.
- Handled cash, credit card and check transactions.
Cashier
Giant Food Stores
Middletown, PA
04.2025 - 12.2025
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer to ensure financial integrity.
- Assisted customers with product inquiries and store navigation.
- Stocked beer shelves with diverse brands and varieties for customer accessibility.
- Assisted customers in locating specific beer selections to enhance shopping experience.
- Maintained cleanliness in storage areas and sales floors for safety compliance.
PCA
Premier Staffing
Greensboro, Nc
07.2022 - 11.2024
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient vital signs and reported changes to healthcare staff.
- Maintained a clean and safe environment for patients and staff.
- Supported patients in mobility and physical exercises as directed.
- Documented patient progress and care activities accurately in records.
- Communicated effectively with patients, families, and healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Collaborated with team members to ensure quality patient care delivery.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
Shift Manager
IHOP
Greensboro, Nc
03.2019 - 08.2024
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Led team meetings to communicate goals and enhance staff performance.
- Ensured compliance with health and safety regulations during each shift.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Gtcc
High Point, NCSkills
- Food delivery coordination
- Order verification
- Order accuracy
- Car-side service
- Payment processing
- POS system operation
- POS systems
- Cash handling
- Fast food customer service
- Customer service
- Customer interaction
- Ordering procedures
- Training and mentoring
- Team leadership
- Food running
- Beverage preparation
- Strong work ethic
- Quick learner
- Ordering procedures
Timeline
Cashier
Giant Food Stores
04.2025 - 12.2025
Carside Specialist
Applebee's Grill + Bar
03.2025 - Current
PCA
Premier Staffing
07.2022 - 11.2024
Shift Manager
IHOP
03.2019 - 08.2024
Gtcc