Raquan Coleman
Augusta,GA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences and train new employees effectively. Adept at multitasking and problem-solving in high-pressure environments, ensuring operational efficiency and maintaining high standards of quality and safety I am also Diligent with a solid background in delivering exceptional customer service. Having a proven ability to manage high-volume environments while ensuring guest satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced settings.
While also being experienced with creating positive guest interactions and maintaining welcoming environment. Utilizing effective communication and problem-solving skills to handle guest inquiries and issues. With a track record of ensuring high levels of customer satisfaction and seamless daily operations and a strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Front of House Employee
Panda Express
05.2025 - Current
- Greeted and assisted customers, ensuring a welcoming atmosphere and enhancing guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness of front-of-house areas, adhering to health and safety regulations.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Front End Associate
Walgreens
01.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to enhance product displays and promote sales initiatives.
- Trained new associates on operational procedures and customer engagement techniques.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Order Picker
Amazon
06.2024 - 11.2025
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
- Picked and packed orders accurately, ensuring timely fulfillment of customer requests.
- Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Excellent communication skills, both verbal and written.
- Trained new staff on safe handling of products and proper use of equipment.
Carpenter
WAO Flooring and Restorations
03.2018 - 08.2021
- Assisted in measuring and cutting wood for various construction projects.
- Operated power tools safely under supervision to complete assigned tasks.
- Collaborated with team members to ensure efficient workflow on job sites.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Adapted quickly to new tasks and environments while building foundational skills in carpentry.
Education
Psychology
Saint Mary's University of Minnesota
Winona, MNSocial Work
Kankakee Community College
IlBachelor of Science - Social Work
Augusta University
Augusta, GA04-2026
High School Diploma -
Momence High School
05-2021
Skills
- Strong work ethic
- Customer service
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Professional appearance
- Attention to detail
- Up-selling strategies
- Clear communication
Languages
English
Full Professional
Timeline
Front of House Employee
Panda Express
05.2025 - Current
Front End Associate
Walgreens
01.2025 - Current
Order Picker
Amazon
06.2024 - 11.2025
Carpenter
WAO Flooring and Restorations
03.2018 - 08.2021
Psychology
Saint Mary's University of Minnesota
Social Work
Kankakee Community College
Bachelor of Science - Social Work
Augusta University
High School Diploma -
Momence High School
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