Raquane Owens
High Point
Summary
Dedicated and diligent professional with a strong background in reception and clerical work. Proficient in managing fast-paced office operations, handling a continuous flow of patients and assignments. Meticulous attention to detail ensures precise and accurate task completion. Committed to supporting team members and contributing to a collaborative work environment.
Overview
10
10
years of professional experience
Work History
ED (Emergency Department) Registration Shift Leader
Wake Forest Baptist Medical Center
01.2021 - Current
- Responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into Atrium Health Wake Forest Baptist (AHWFB) ADT system.
- Responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance, and referring patients to financial counseling, as necessary.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Food Services Assistant
Wake Forest Baptist Medical Center
01.2015 - 01.2021
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Offered information on menu items, garnishes, and preparation methods to choosy guests.
- Monitored food preparation and offered feedback on portion size and presentation.
Education
High School Diploma -
Southern Guilford High School
Greensboro, NC01.2015
Skills
- Customer Service
- Good listening Skills
- Flexible & Adaptable
- Great Communication Skills
- Shift Leader
- Performance metrics
- Employee attendance monitoring
- Inventory counts
- Employee scheduling
- Staff training and development
Timeline
ED (Emergency Department) Registration Shift Leader
Wake Forest Baptist Medical Center
01.2021 - Current
Food Services Assistant
Wake Forest Baptist Medical Center
01.2015 - 01.2021
High School Diploma -
Southern Guilford High School
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