Raquel Almeyda
Summary
Dynamic Patient Care Coordinator with extensive experience at Emory Heart and Vascular Center, excelling in patient intake management and appointment coordination. Proven track record in enhancing patient satisfaction and maintaining strict adherence to privacy regulations. Bilingual in Spanish, with strong organizational skills and a commitment to effective team engagement.
Overview
2026
2026
years of professional experience
Work History
Patient Service Coordinator
Emory Saint Joseph's Hospital
Patient Care Coordinator: Complex Scheduler
Emory Heart and Vascular Center
05.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Manage cardiology rotation for Emory P.A students.
Patient Service Coordinator III
Emory Heart and Vascular Center
06.2008 - 05.2019
- Managed a high volume of patient check ins
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Balanced and closed all charges and payment batches
- Verified patient insurance and demographics for accuracy,
- Managed "no show" report.
Education
Master of Science - Legal Studies
Purdue University Global
Indianapolis, IN01-2017
Bachelor of Science - Legal Studies
Kaplan University
Davenport, IA01-2015
Skills
- Proficient Organizational Skills
- Patient Intake Management
- Efficient Appointment Coordination
- Patient Privacy Management
- Mediation Skills
- Fluent in Spanish Communication
- Effective Team Engagement
Timeline
Patient Care Coordinator: Complex Scheduler
Emory Heart and Vascular Center
05.2019 - Current
Patient Service Coordinator III
Emory Heart and Vascular Center
06.2008 - 05.2019
Patient Service Coordinator
Emory Saint Joseph's Hospital
Master of Science - Legal Studies
Purdue University Global
Bachelor of Science - Legal Studies
Kaplan University
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