Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Almeyda

Summary

Dynamic Patient Care Coordinator with extensive experience at Emory Heart and Vascular Center, excelling in patient intake management and appointment coordination. Proven track record in enhancing patient satisfaction and maintaining strict adherence to privacy regulations. Bilingual in Spanish, with strong organizational skills and a commitment to effective team engagement.


Overview

2026
2026
years of professional experience

Work History

Patient Service Coordinator

Emory Saint Joseph's Hospital

Patient Care Coordinator: Complex Scheduler

Emory Heart and Vascular Center
05.2019 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Manage cardiology rotation for Emory P.A students.


Patient Service Coordinator III

Emory Heart and Vascular Center
06.2008 - 05.2019
  • Managed a high volume of patient check ins
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Balanced and closed all charges and payment batches
  • Verified patient insurance and demographics for accuracy,
  • Managed "no show" report.


Education

Master of Science - Legal Studies

Purdue University Global
Indianapolis, IN
01-2017

Bachelor of Science - Legal Studies

Kaplan University
Davenport, IA
01-2015

Skills

  • Proficient Organizational Skills
  • Patient Intake Management
  • Efficient Appointment Coordination
  • Patient Privacy Management
  • Mediation Skills
  • Fluent in Spanish Communication
  • Effective Team Engagement

Timeline

Patient Care Coordinator: Complex Scheduler

Emory Heart and Vascular Center
05.2019 - Current

Patient Service Coordinator III

Emory Heart and Vascular Center
06.2008 - 05.2019

Patient Service Coordinator

Emory Saint Joseph's Hospital

Master of Science - Legal Studies

Purdue University Global

Bachelor of Science - Legal Studies

Kaplan University
Raquel Almeyda