Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alexia Gonzalez

Bakersfield,CA

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

5
5
years of professional experience

Work History

Service Coordinator

Quinn Group, Inc
Bakersfield, CA
02.2022 - Current
  • Oversee daily operations of shop, field, and Planned Maintenance services using various programs and communication devices. Managing team of up to 25 employees.
  • Establish and oversee environment of clear, open, and honest communication with staff, vendors, and customers.
  • Promote practice of following guidelines and policies requirements throughout department.
  • Maintain ongoing relationships across departments as needed to deliver on projects and service orders in timely and cost-effective manner
  • Participate in emergency preparedness training, basic first aid training, and safety training
  • Oversee and supervise resource allocation of facilities and resources projects and service orders
  • Plan, budget, quote, and oversee projects and services for services and projects as needed.
  • Managing repair plans, technician productivity, and technician quality of workmanship.
  • Manage Planned maintenance intervals are kept for various industrial applications. Including maintenance, testing, and inspections. Ensuring that repairs are made before failure occurs.
  • Supervise planning of variety of support services: vehicle maintenance, mail delivery, purchasing, accounting, maintenance, risk management, and facilities maintenance.
  • Interact in positive manner with coworkers and clients to demonstrate high communication standards and schedule effectively.

Office Manager

Aerotek
Bakersfield, CA
03.2021 - 02.2022
  • First point of customer contact to build quality relationships and repeat business.
  • Answer phones, questions, rates, and other customer service and administrative task.
  • Assist Operations Manager wherever needed; including but not limited to: scheduling, reporting, presenting, payroll training, etc.
  • Assist service team wherever possible and continue to gain new skills and certifications in service and maintenance area of function.
  • Assist parts and technical wherever possible to deliver excellent customer service at all times
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Performed billing, collection and reporting functions
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Business Management software.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Arranged corporate and office conferences for over 40 company employees and guests.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coordinated fundraising events, overseeing management of volunteers, vendor relations and publicity to increase community outreach and awareness.

Administrative Assistant

Stonecroft Attorneys, APC
Bakersfield, CA
07.2019 - 12.2020
  • Interact in positive manner with coworkers and clients to demonstrate high standards and mitigate issues effectively. In turn building repeat business and quality relationships.
  • Professional communication with medical providers, clients, and insurances through phone, email, and/or fax
  • Organizing files and documenting all information related while maintaining customer accounts.
  • Requesting billing and records
  • Sending demands and negotiating settlements.
  • Creating and maintaining ledgers up to date

Foreman

Ruiz Labor Contracting
Bakersfield, CA
06.2018 - 07.2019
  • Interacted in positive manner with employees to demonstrate high standards and mitigate issues effectively
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Established and enforced safety regulations, procedures and standards for construction and extraction workers.
  • Created and implemented plans to maximize efficiency of workers to supervisor on regular basis.
  • Requisitioned new supplies and equipment.
  • Evaluated incoming materials for quality and amounts ordered.

Education

Bachelor of Science - Child, Adolescent, and Family Studies, Psychology

California State University - Bakersfield
2019

Skills

  • Effective communicator
  • Ensures accountability
  • Proficient organizational skills
  • Manage high volume environment with ease
  • Project management
  • Process improvement
  • Creating and maintaining ledgers
  • Strong computer proficiency; Microsoft Office, Shoretel, Oracle, etc
  • Community liaison

Affiliations

Member of The National Society of Leadership and Success: Spring 2017- present.

Timeline

Service Coordinator

Quinn Group, Inc
02.2022 - Current

Office Manager

Aerotek
03.2021 - 02.2022

Administrative Assistant

Stonecroft Attorneys, APC
07.2019 - 12.2020

Foreman

Ruiz Labor Contracting
06.2018 - 07.2019

Bachelor of Science - Child, Adolescent, and Family Studies, Psychology

California State University - Bakersfield

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