Raquel Ayuso
Warner Robins,Georgia
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
27
27
years of professional experience
Work History
Licensed Insurance Agent
GEICO
02.2023 - 03.2024
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated quotes and educated potential clients on insurance options.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- 2023 Top Performer
Retired
United States Air Force
10.2022 - 02.2023
- Transition time period from retirement from Active Duty Air Force
Superintendent, Cyberspace Operations
United States Air Force
02.2018 - 10.2022
- Supervised day-to-day operations for over 150 personnel
- Manage system analysis, systems operation/maintenance and resource management
- Developed comprehensive project schedules outlining tasks, deadlines, resource allocation, and dependencies for effective project management
- Conducted quality control inspections to ensure compliance with regulations
- Provided guidance to new personnel on policies and procedures
Executive Assistant
United States Air Force
02.2008 - 02.2018
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Managed confidential information with utmost discretion and maintained strict confidentiality protocols
- Prepared and edited correspondence, reports, and presentations for executive team using Microsoft Office Suite
- Organized and facilitated meetings, including preparing agendas, taking minutes, and distributing meeting materials
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
Program Manager
National Security Agency, NSA
01.2006 - 02.2008
- Managed issues with security clearances, polygraphs and security investigations
- Liaison with security staff on personnel security matters
System Administrator
United States Southern Command
01.2000 - 01.2006
- Implemented security measures to protect the network from unauthorized access, viruses, and malware
- Performed regular system updates and patches to keep all software up-to-date and secure
- Managed and maintained a complex network infrastructure consisting of over 20 servers, ensuring high availability and optimal performance
- Provided technical support to end users, troubleshooting hardware and software issues
- Demonstrated strong problem-solving skills by quickly identifying root causes of technical issues
- Resolved help desk tickets within required timeframe, ensuring minimal downtime for users
Information Manager
United States Air Force
01.1997 - 01.2000
- Managed the flow, distribution, life cycle and disposal of communications information
- Maintained detailed documentation of all information management-related policies, procedures, and best practices to ensure consistent application across the organization.
Education
Associate of Science - Business Management
University of Phoenix
Online04-2014
Skills
- Administrative support
- Schedule & calendar management
- Information confidentiality
- Document preparation & proofreading
- Office administration
- File organization
Timeline
Licensed Insurance Agent
GEICO
02.2023 - 03.2024
Retired
United States Air Force
10.2022 - 02.2023
Superintendent, Cyberspace Operations
United States Air Force
02.2018 - 10.2022
Executive Assistant
United States Air Force
02.2008 - 02.2018
Program Manager
National Security Agency, NSA
01.2006 - 02.2008
System Administrator
United States Southern Command
01.2000 - 01.2006
Information Manager
United States Air Force
01.1997 - 01.2000
Associate of Science - Business Management
University of Phoenix
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