Raquel Brookter
Slidell,Louisiana
Summary
Multilingual Appointment Coordinator with fluency. Driven and ambitious with a clear and professional phone voice. Talented at scheduling appointments effectively and coordinating schedules. Proficient in making phone calls to secure appointments for potential customers.
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
5
5
years of professional experience
Work History
Appointment Coordinator/Data Analyst
Community Action Agency Inc Slidell
Slidell, LA
10.2024 - Current
- Prepared various reports summarizing daily, weekly, monthly, and quarterly activity related to appointment scheduling.
- Verified insurance eligibility for all patients prior to scheduling appointments.
- Provided general clerical support such as filing, faxing, copying documents.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Provided information to patients on available appointment times.
Administrative Assistant
Northshore Technical Community College
Slidell, LA
09.2020 - 05.2021
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Use computers for various applications, such as database management or word processing.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Education
EKG Certification - EKG
Jental Labs
Chalmette, LA07-2025
Phlebotomy Certification - Phlebotomy
Jental Labs
Chalmette, LA05-2023
Vocational and Workplace Training -
TriParish Works
Slidell, Louisiana05.2021
Associate Degree - Gender Studies
Northshore Technical Community College
Lacombe, LASkills
- Online work readiness course
- Work readiness workshops
- EKG monitoring
- Phlebotomy techniques
- Medical terminology
- Scheduling appointments
- Data analysis
- Effective communication
- Workflow management
- Call center experience
- Appointment confirmation
- Professional telephone demeanor
- Follow-up skills
- Appointment management
- Appointment setting
- Strong organization
- Record preparation
- Inbound calling
- Outbound calling
- Email management
- Data entry
References
- Karla Campbell, (985) 710-7849
- Valerie Mitchell, (985) 774-8147
- Rosetta Gabriel, (504) 377-3276
Timeline
Appointment Coordinator/Data Analyst
Community Action Agency Inc Slidell
10.2024 - Current
Administrative Assistant
Northshore Technical Community College
09.2020 - 05.2021
EKG Certification - EKG
Jental Labs
Phlebotomy Certification - Phlebotomy
Jental Labs
Vocational and Workplace Training -
TriParish Works
Associate Degree - Gender Studies
Northshore Technical Community College