Raquel Brown
Boca Raton,Florida
Summary
Dedicated customer service professional with proven ability to enhance customer satisfaction and maintain a professional atmosphere. Skilled in communication, problem-solving, and organizational management, with a strong capacity to thrive in fast-paced environments while managing multiple tasks. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Sales Manager
Northeastern Health Insurance Agency
Deerfield Beach, Florida
04.2026 - Current
- Developed comprehensive training programs for new insurance sales representatives.
- Led team meetings to discuss sales strategies and performance improvements.
- Managed client relationships to ensure customer satisfaction and retention.
- Reviewed compliance policies to ensure adherence with industry regulations.
- Mentored junior staff on best practices in insurance sales and customer service.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Managed on-site insurance personnel, training staff in procedures, workflows, carrier underwriting guidelines and sales goals.
- Analyzed local markets and new areas to identify opportunities for growth.
PTR CERTIFIED TENNIS INSTRUCTOR
Independent
Boca Raton, USA
01.2015 - Current
- Evaluated athletes' skills and reviewed performance records to assess fitness and potential in specific athletic areas.
- Provided training direction, motivation, and nutritional guidance to prepare athletes for games and competitive events.
- Organized and conducted practice sessions.
- Evaluated athletes' skills and review performance records to determine fitness and potential in particular area of athletics.
- Contacted parents of players to provide information and answer questions.
- Monitored academic eligibility of student athletes.
- Contact parents of players to provide information and answer questions.
- Maintained and analyzed paper, computerized, and video records of athlete and team performance to inform training decisions.
Insurance Sales Agent
Northeastern Health Insurance Agency
Deerfield Beach, Florida
04.2023 - 04.2026
- Developed and maintained relationships with clients to understand their insurance needs.
- Educated clients on various insurance products and policy options available.
- Conducted thorough assessments of client portfolios to recommend appropriate coverage.
- Provided exceptional customer service by addressing client inquiries and resolving issues.
SERVER
Burton's Grill & Bar
Boca Raton, USA
12.2022 - 06.2023
- Greeted and accommodated guests, building positive experience from first interaction.
- Communicated special dietary needs to kitchen, ensuring personalized meal options for guests.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Resolved customer complaints and inquiries in a timely manner.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Encouraged guest purchases by highlighting higher margin items and add-ons.
- Executed front-of-house tasks seamlessly, enhancing dining experiences and fostering customer loyalty.
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.
LICENSED INSURANCE SALES AGENT
Reasonable Insurance Group
Pompano Beach, USA
03.2022 - 08.2022
- Determined client needs and financial situations by scheduling fact-finding appointments.
- Responded to customer inquiries and requests relating to insurance.
- Generated new sales, retained existing members and grew book of business through multiple product offerings.
- Updated job knowledge and learned about new products and services to market insurance options.
- Developed marketing strategies to compete with other individuals and companies who sold insurance.
- Obtained and provided information when claims were made on policy.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Attended meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.
- Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.
PRO SHOP MANAGER
Addison Reserve Country Club
Delray Beach, USA
11.2021 - 07.2022
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity.
- Coordinated sales promotions with department managers to enhance customer engagement and drive sales.
- Developed staff work schedules and assigned duties to optimize team performance and ensure operational efficiency.
- Prepared staff work schedules and assigned specific duties.
- Orchestrated administrative activities directly related to making products or providing services.
- Counseled student athletes on academic, athletic and personal issues.
- Evaluated opposing teams' strengths and weaknesses to craft effective game strategies that enhanced competitive performance.
- Adjusted coaching techniques, based on strengths and weaknesses of athletes.
- Provided training direction, encouragement, motivation and nutritional advice to prepare athletes for games, competitive events, and tours.
SERVER
The Cheesecake Factory
Boca Raton, USA
10.2020 - 01.2022
- Trained new staff members to ensure consistent service standards.
- Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Greeted and accommodated guests to create welcoming first impression.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Delivered customer checks and securely processed credit card or cash payments.
- Resolved customer complaints and inquiries promptly, enhancing guest satisfaction.
- Supported training sessions for new staff members in service techniques.
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies.
SERVER/BARTENDER
California Pizza Kitchen
Boca Raton, USA
08.2017 - 10.2020
- Checked identification of customers to verify age requirements for alcohol purchases.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Took beverages orders from guests and delivered drinks within reasonable time frames.
- Processed POS transactions, ensuring accurate handling of currency, coin, and payment cards for patrons.
- Completed POS transactions, returning currency, coin and payment cards to patrons.
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
- Received beverage orders from guests and efficiently delivered drinks to enhance customer experience.
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies.
- Maintained comprehensive knowledge of menu items to provide clear and informative answers to patron inquiries regarding food, drinks, and preparation methods.
Skills
- Sales Performance Optimization
- Achieving Sales Targets
- Customer Retention Strategies
- Client Relationship Management
- Sales Lead Management
- Client Satisfaction Enhancement
- Regulatory Compliance
- Compliance Documentation
- Cross-Functional Collaboration
- Customer Service
- PC Proficiency
- Microsoft Office Suite
- Client relations
Certification
- Active: ServSafe
- Active: CPR
- Active: 2-15 Agent's License
Languages
Spanish, Bilingual
Timeline
Insurance Sales Manager
Northeastern Health Insurance Agency
04.2026 - Current
Insurance Sales Agent
Northeastern Health Insurance Agency
04.2023 - 04.2026
SERVER
Burton's Grill & Bar
12.2022 - 06.2023
LICENSED INSURANCE SALES AGENT
Reasonable Insurance Group
03.2022 - 08.2022
PRO SHOP MANAGER
Addison Reserve Country Club
11.2021 - 07.2022
SERVER
The Cheesecake Factory
10.2020 - 01.2022
SERVER/BARTENDER
California Pizza Kitchen
08.2017 - 10.2020
PTR CERTIFIED TENNIS INSTRUCTOR
Independent
01.2015 - Current