Raquel Buckner
Chicago,IL
Summary
Hard working, detail-oriented, and resourceful business professional. Extensive experience providing excellent customer service, innovative process and procedures and financial services. Skilled at documentation, data collection, analytical thinking and increasing operational performance. Committed to creating a healthy environment providing excellent communication and interpersonal skills. Ability to collaborate with stakeholders, and various professionals to foster an environment of trust. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
I-PASS Customer Service Representative
Illinois Tollway
01.2020 - Current
- Interact with customers via telephone, email or in person to provide support and information on I-PASS and invoice accounts
- Handle confidential information in accordance with PCI Standards/Compliance
- Educate customers on the advantages of I-PASS products to further improve market penetration levels
- Process customer financial applications, payments, reconciliation activities and investigating issues related to customer accounts.
Toll Collector/Lead Collector
Illinois Tollway
01.2014 - 01.2020
- Assisted motorist with driving directions, resolved concerns, guaranteeing the highest service level was maintained in a dignified manner
- Collected tolls from 75+ customers per shift along with accurately prepare and input all documentation by close of business daily
- Managed supervisor responsibilities on a temporary basis fulfilling all supervisor duties which included designating tasks, data entry and book-keeping
- Documented daily money intake for toll collectors precisely as well as monitor all accounts receivable.
Driver
LYFT
06.2015 - 12.2017
- Transported 100+ passengers a week individually and group ride to their destinations in a timely manner while adhering to all traffic laws and regulations
- Maintained outward appearance and safety of vehicle, ensured regular automobile maintenance is current, including but not limited to brakes, oil changes and tire rotations
- Proved ability to deal professionally to unforeseen circumstances and/or delays, utilizing advanced driving techniques
- Guaranteed timely arrival for all passengers producing satisfied customers and 5 star reviews
- Created an Excel spreadsheet(s) to preserve documentation, tracked mileage, maintenance and miscellaneous expenses related to the business.
Cashier/ Shift Manager/Trainer
ALDI Foods
10.2005 - 01.2014
- Managed each shift following safety rules and delivering outstanding guest service in a grocery store setting while simultaneously training employees on specific store processes
- Provided continual performance feedback to 15+ employees regularly, engaging in employee relations and employee feedback
- Executed all cash handling procedures including bookkeeping, inventory conservation, budgets and store sales confirming all financial transactions are accurate
- Developed weekly work schedules for employees, including observed holidays, as well as time off requests.
Education
Bachelor of Arts in Criminal Justice -
University of Phoenix
01.2015
Skills
- Time Management
- Strong written & verbal skills
- Strong mathematical skills
- Critical Thinking
- Networking
- Data Collection & Documentation
- Employee Training
- Detail Oriented
- Compliance
- Microsoft Office
- Electronic Toll Collection System
- Scheduling
- Complaint resolution
- Consultative Sales
- Paperwork Processing
References
- Grace Lopez, Senior Energy Technician, ComEd, sista64oes@yahoo.com, 773.655.4854
- Bethina Jackson, Senior Recruiter, Primary Care Solutions, bethina.jackson@primary-caresolutions.com, 480.297.487
- Terrance Wallace, Store Manager, Aldi Foods, terrancecwallace@yahoo.com, 773.655.0951
Timeline
I-PASS Customer Service Representative
Illinois Tollway
01.2020 - Current
Driver
LYFT
06.2015 - 12.2017
Toll Collector/Lead Collector
Illinois Tollway
01.2014 - 01.2020
Cashier/ Shift Manager/Trainer
ALDI Foods
10.2005 - 01.2014
Bachelor of Arts in Criminal Justice -
University of Phoenix
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