Ernesto Paguntalan
Carol Stream,IL
Summary
Dynamic customer service professional with extensive experience at Illinois Tollway, excelling in call center operations and financial processing. Proven ability in heavy lifting and sorting mail, enhancing efficiency. Adept at resolving customer inquiries and managing accounts, demonstrating strong problem-solving skills and attention to detail.
Overview
13
13
years of professional experience
Work History
Tollway Collector/Customer Service Representative
Illinois Tollway
03.2012 - Current
Tollway Collector/Customer Service Representative
Illinois Tollway
03.2012 - Current
Collected tollway money as a tollway collector. Helped drivers with directions to where they are going and various tollway standards and rules. As a tollway customer service call taker, I helped customer with their Illinois tollway accounts and other tollway matters (e.g. invoices). As a escalation clerk, I processed checks, credit cards, returned mails (i.e. Return to sender) and transponders. I also sorted mail in order for the other escalation clerks to do start their job.
Education
No Degree - Accountant
College of DuPage
Glen Ellyn, ILSkills
- Heavy lifting
- Customer research
- Call center experience
- Process checks and credit cards on the computer
- Separating and sorting mail
Timeline
Tollway Collector/Customer Service Representative
Illinois Tollway
03.2012 - Current
Tollway Collector/Customer Service Representative
Illinois Tollway
03.2012 - Current
No Degree - Accountant
College of DuPage
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