RAQUEL CONCEPCION MARTELL
Sandston,USA
Summary
Dynamic ERP Application Analyst with proven expertise at VCU Health System in custom report generation and data analysis. Skilled in Workday Reporting and EPIC training, I excel in problem-solving and leadership, driving continuous improvement initiatives that enhance operational efficiency and service quality. Recognized for delivering impactful results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
ERP Application Analyst Staff
VCU Health System
Richmond, VA
05.2023 - Current
- Developed custom reports, including matrix and composite formats, to meet user requirements.
- Executed specialized reporting projects, delivering tailored insights for stakeholders.
- Created calculated fields for custom reports, integrating data into Workday reports.
- Collaborated on varying data sources to align with Workday reporting requirements.
- Defined columns and sorting techniques for simple and advanced reports to enhance usability.
- Developed a custom worklet, focusing on advanced features like filtering and subtotal displays.
- Identified gaps in current processes during analysis sessions to improve reporting capabilities.
- Configured VNDLY workflows, collaborating with HR and finance to ensure alignment with policies.
Patient Access Business Manager II
VCU Health System
Richmond, VA
04.2022 - 05.2023
- Managed team of staff members, providing guidance to ensure successful project completion.
- Built trust within organization and with customers, consistently meeting or exceeding expectations.
- Developed and implemented policies to enhance operational efficiency across departments.
- Facilitated communication between teams through regular meetings, fostering collaboration.
- Implemented safety protocols throughout workplace, protecting employees from potential harm.
- Demonstrated proficiency in computer applications and problem-solving for efficient solutions.
- Exhibited excellent oral and written communication skills, engaging diverse audiences effectively.
- Managed employee activities, including training, scheduling, and timecard administration.
Patient Care Services Manager I
VCU Health System
Richmond, VA
07.2021 - 04.2022
- Managed daily operations of patient services and administrative tasks.
- Coordinated staff schedules to ensure optimal coverage and service delivery.
- Facilitated training sessions for new employees on operational procedures.
- Implemented process improvements to enhance patient care efficiency.
- Developed communication strategies to improve team engagement and morale.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created employee work schedules to keep shifts properly staffed.
- Monitored employee performance through key metrics analysis.
- Trained new employees on the use of customer relationship management software systems.
Patient Access Representative Sr.
VCU Health System
07.2019 - 07.2021
- Checked in patients and activated lab orders including echocardiograms, x-rays, CT-scans, MRIs, and stress tests to facilitate timely care delivery.
- Verifying insurance information and demographics.
- Verifying insurance using RTE response and selecting proper insurance to avoid delayed billing errors.
- Demonstrated understanding of HIPAA laws to ensure patient privacy and confidentiality.
- Supported daily clinic operations to enhance overall efficiency and patient experience.
- Provided problem-solving support for clinic staff and patients to enhance operational efficiency.
- Managed multiple tasks in a busy clinical environment while ensuring accuracy and attention to detail.
- Utilized computer applications to effectively solve problems and support EPIC functionalities.
- Excellent oral and written communication skills, including proficiency in creating and delivering positive results to diverse audiences.
- Communicated clearly with team members while demonstrating strong recall and problem-solving abilities.
- Scanned patients’ medical records and signed forms and documents.
- Accurately managed cash drawer collected office charges and documented them to patients’ accounts.
Education
Some College (No Degree) - Information Technology
Strayer University
Baltimore, MDSkills
- ERP application analysis
- Workday Reporting
- Custom report development
- Data analysis
- Calculated fields
- Microsoft Outlook
- Word Documents
- PowerPoint
- User Training
Summary Qualifications
- Bilingual: English, Spanish
- Workday Data analyst
- Certified Epic Patient Access Credential Trainer
- Certified Medical Office Assistant
- Certified Medical Biller
- Medical Terminology
Timeline
ERP Application Analyst Staff
VCU Health System
05.2023 - Current
Patient Access Business Manager II
VCU Health System
04.2022 - 05.2023
Patient Care Services Manager I
VCU Health System
07.2021 - 04.2022
Patient Access Representative Sr.
VCU Health System
07.2019 - 07.2021
Some College (No Degree) - Information Technology
Strayer University