RAQUEL DELGADO
Ridgefield,NJ
Summary
Effective Clinical Assistant motivated and skilled at completing hands-on patient assistance and office-based tasks. Detail-oriented and knowledgeable with extensive medical experience and applying strong multitasking and organizational abilities in patient care.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Sutherland Global Services
Clifton, NJ
01.2020 - 12.2021
- Respond to patient inquiries via phone with use of database sources to locate and verify information
- Address customer complaints and dissatisfaction by timely and effective solutions
- Review patients' hospital invoices to answer questions and process payment transactions
Medical Assistant/ Scribe
Haro Podiatry And Laser Center
Clifton, NJ
01.2019 - 01.2020
- Obtain and document medical history utilizing EMR system
- Perform procedure of X-rays of 50 patients daily
- Collaborate with management team to maintain patient-focused environment
- Register patients, schedule and coordinate appointments
- Complete patient registration, and copayments
- Maintain and assist necessary stock inventory for patient supplies
Client Service Representative
Focus Pointe Global
Teaneck , NJ
12.2017 - 03.2020
- Prepared detailed questionnaires for selection of participants for surveys, focus groups, and interviews
- Managed and documented data from projects for client accounts
- Collaborated with staff members to enhance customer service experience and promote client satisfaction
Medical Assistant/ Receptionist
The Foot And Ankle Center Of Teaneck
Teaneck, NJ
04.2017 - 01.2018
- Assisted physician with patients filling out medical forms and preparing exam room
- Sanitized, restocked and organized exam rooms and medical equipment.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic and health history to keep information current
- Organized paperwork such as charts and reports for office and patient needs
Patient Care Educator
St. Joseph's Regional Medical Center
Paterson, NJ
01.2017 - 12.2017
- Complied health histories by conduction of in depth patient interviews
- Educated patients on medication, diet and lifestyle for diabetic and heart disease patients
- Implemented health education to promote strong support systems for patients
Education
Bachelor's of Science - Public Health Education
Caldwell University
Caldwell, NJ2018
Skills
- EMR
- Medical terminology knowledge
- Data Entry & Management
- Customer Relations
- BLS Certification
Timeline
Customer Service Specialist
Sutherland Global Services
01.2020 - 12.2021
Medical Assistant/ Scribe
Haro Podiatry And Laser Center
01.2019 - 01.2020
Client Service Representative
Focus Pointe Global
12.2017 - 03.2020
Medical Assistant/ Receptionist
The Foot And Ankle Center Of Teaneck
04.2017 - 01.2018
Patient Care Educator
St. Joseph's Regional Medical Center
01.2017 - 12.2017
Bachelor's of Science - Public Health Education
Caldwell University
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